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Hi turn both modem and PS3 off. Then connect the ethernet cable from the modem to the PS3 and then turn the PS3 first. Then after the PS3 is completely on, then turn the modem on so the PS3 will get the modem's IP adress. I recommend you get a router and connect it to the modem and the PS3 to the router. It's way better. I hope this helps.
To get to the DOS prompt , Go to start and type " cmd" enter. Then you can use the ping utility. I had a problem on a new dsl modem and after many hours trying to fix it, It was a bad modem. It worked for a week then nothing. They finally replaced it and it worked. Some time being new doesn't mean its not broken. I learned it the hard way.
I would suggest that first you stop using the first modem. Then plug your computer into the modem and install using the comcast cd that came with your welcome package. If that doesn't work please tell me.
If u can get online Playstation Network to the point wer features like adding friends become availible then there shiould be no problem. If you cannot sign in to playstation network then there is a something wrong with your network aettings. If an arror code comes up type into google something like "What does error code *********** on the PS3 mean???".Be specific
Well, I'm not completely sure how to help exactly. This problem sometimes prompts as "DNS" error followed by an error code. If it displays a DNS error, then your problem is that the PS3 cannot find the modem (and router if you have it connected that way).
DNS errors on the PS3 simply means that it cannot find (see) the modem/router.
One way of correcting this would be to reset your modem (and router if you have it connected that way)by unplugging it (from wall and power port). Keep it unplugged for 1 minute or so. Power down your PS3 at the same time.
Plug in your modem (and router if you have it connected that way) and allow for it to reset.
Now power on your PS3 and go to the network settings and establish a new wired connection. Follow the prompts and test the connection afterwards.
Mind you, this is a general means to solving the problem. Try this first to see if you are successful.
I do hope that this helps you.
go to the network connections page on your computer, then find your connection and right click it and move down to status... there should be a tab that says support... click it and you should see the ip address assigned to your modem by the ISP.
Can you give a little more information about your configuration? Are you connected at all? Do you know what is going on? Does your car have an automatic transmission? Do you have people hooked to the underground chopshop network? Have you relocated through a time portal? If you have, did you tell sony the problems people are having in the future with there PS3s? Did they commit you into an asylum? Did you call sonys tech support hotline? The number is 1-800-345-7669. I hope they can help you without having to unanswer your questions with more questions like these. If they don't know, I would suggest smashing it with a hammer.