Question about Dymo LabelWriter 400 Turbo Thermal Printer

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This is the error message when openning the Dymo Software on Server 2008. We have openned this same softare successfully on other 2008 Severs. Exception EPrinter in module Labels.DLL at 0000643E6

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http://global.dymo.com/enGB/Troubleshooting/LabelWriter_320.html

From this site.


    • The error message: "Exception Eprinter in module LABELS.DLL at ...." is displayed.
      or
      The error message: "Access violation at address ... in module DYMOLBL.EXE" is displayedA. This problem can occur when DLS 7.x was installed over DLS 6.x, without first uninstalling DLS 6.x.
      Solution:
      Delete the file Dymolbl.ENG.
      DLS will still work, however, all default settings will be incorrect.

      The settings will need to be set correctly.
      On the DLS menubar, click Preferences and set the preferences as desired.
      The default values are:
      Default label file folder should be set to "C:\Documents and Settings\All Users\Shared Documents\DYMO Label\Label Files"
      Default address book folder should be set to "C:\Documents and Settings\All Users\Shared Documents\DYMO Label\Address Books"
      Default clipart folder should be set to "C:\Documents and Settings\All Users\Shared Documents\DYMO Label\Clipart"

      B. An incorrect printer has been selected in the DYMO software.
      Solution:
      1. Start the DYMO Software.
      2. Click on File and point to Change printer.
      3. Click the LabelWriter model connected to the PC (e.g. Dymo Turbo)


      C. Occasionally, double-clicking the print command button in the list manager is not handled properly by the software.
      Solution:

      Single-click the print command button.


      D. An incorrect driver has been installed.
      Solution:
      Run the DYMO Driver Uninstaller
      Restart the PC and install the correct driver.

      To remove and reinstall the printer driver:
      1. On the Windows taskbar, click Start, point to Settings and click Printers (& Faxes).
      The printers window is displayed.
      2. Double-click the LabelWriter icon and delete any documents waiting to be printed.
      3. Close all programs.
      4. On the Windows taskbar, right-click on Start and click Explore.
      Windows Explorer is started.
      5. Double-click the file C:/Program Files/DYMO Label/Support Files/LW Remove.exe
      6. Unplug the LabelWriter's USB connection from the back of pc and click OK.
      7. Choose Select all and then remove.
      Once the driver has disappeared from the printers dialog box, click Close.
      Restart the PC.
      8. When Windows has restarted, on the Windows taskbar, click Start, point to Programs, point to DYMO Label and click Uninstall DYMO Label.
      9. Reconnect the LabelWriter to the computer and reinstall both driver and software.

Posted on Jun 16, 2009

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