Question about HP Pavilion dv9000z Notebook

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No internet after factory restore

Restored laptop to factory settings, now cant get it to connect to the internet, broadband modem is working, using ethernet cable , message says media disconnected, using usb still wont connect although on network settings it says its ok,all drivers say they are working. tried to renew ip address but still no luck.

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Re: no internet after factory restore - HP Pavilion dv9000z Notebook PC Laptops

Call your Internet provider

Posted on Nov 01, 2007

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Hi, Restore your computer to the last restore point before it froze using system restore. This should reset the computer where everything was working properly. Hard shut downs can corrupt files and drivers. Also do a full virus scan to make sure your system is clean.

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Connect the laptop to the internet using an ethernet cable, once connected perform a Microsoft update and see if there are any updates for the wireless card. If there are then download and install the updated drivers for it, that may resolve the problem. If that does not solve the problem then try removing the power from the modem/router for 30 seconds and then plug the power back in, wait a few minutes and then try to connect to the internet with the wireless.

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you should check the set APN on the vista pc. or if settings are inserted by default, simply uninstall and reinstall the 3 broadband dongle. if problem persists, and you are sure it has worked before, do system restore to a date you think connection was ok. malware or virus may cause modems to fail initializing connection.
thanks for using fixya.

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It sounds like the laptop is not the problem. Have you tried to "power cycle" your router (unplug the power and plug back in)? You may need to power cycle your BroadBand modem first.

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Hardwired to modem or router?
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Reset Router = reset hole on back - hold for 10 sec
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Please rerun the system restore and look at your control panel for wireless assistant icon.

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