Question about Rosetta Stone V3 Spanish (Latin America) Level 1 Personal Edition (Win/Mac) for PC, Mac (1580228542)

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Rosetta Stone error 2123

When we tried upgrading our Rosetta Stone on our Mac 10.3.9 we got the 2123 error and have now lost our Rosetta Stone.  The people at the tech support told us they couldn't help and it was our problem.  We now realize, of course, that the upgrade won't work on this computer, but there was no warning of that before we started.  Our Rosetta Stone version 3 worked just fine before we messed with the upgrade.

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  • simon antoine May 25, 2012

    I had similar problem. I followed laikexpert advice (thank you) and added an exception on my anti-virus for the tracking.dB3 file and it seemed to work. My anti-virus is AVG and Zone Alarm. Be careful not to delete the original tracking.dB3 file otherwise the program forgets your history and all your past results will be deleted.

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1.)Open BitDefender Antivirus in Expert Mode,
2.)click on the Antivirus module
3.)under the Shield tab click on the Advanced Settings button.
(BitDefender Active Virus Control Settings window should be displayed)
4.)adding an exclusion for Rosetta Stone solved the problem

or

If you have any other antivirus software
adding an exclusion for Rosetta Stone solved the problem.

Posted on Jan 04, 2010

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Go to COMPUTER open C:DRIVE. You should see a Program data or Data file. ( If you don't go to Organize in the upper left corner- go down to folder and search options- go to view- click "show hidden files" in the advanced options folder. Apply and OK). Open Program data/Data file you should see Rosetta Stone folder- open it- you should see a file named tracking.db3. Drag to desktop. Restart computer. Should work now.

Posted on Jun 27, 2009

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  • Arecoki Sep 24, 2010

    It WORKED!!! THANK YOU SO MUCH EVERYTHING WAS AS LAST TIME USED!!!

  • Thomas Jun 28, 2012

    This worked for me, but instead of 'tracking.db3' I had to fallow the exact same steps withe the file 'dynamicStoredPaths.' I didn't see a 'tracking.db3' file so I tried it with the later file and I got lucky! Just thought I would share this in case other people can't find the 'tracking.db3' file as well.

  • gordon warner Nov 15, 2012

    dragging the file to desktop didn't work for me - deleting the file worked!

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C:\ProgramData\Rosetta Stone\tracking.db3

1. Rename this file
2. Run Rosetta. It will make a new tracking.db3 file
3. Close Rosetta
4. Delete tracking.db3 and rename back old tracking.db3.
5. Run Rosetta

This helped me. Good luck

Posted on Aug 04, 2010

  • drjei Aug 04, 2010

    C:\ProgramData\Rosetta Stone\tracking.db3
    1. Rename this file
    2. Run Rosetta. It will make a new tracking.db3 file
    3. Close Rosetta
    4. Delete tracking.db3 and rename back old tracking.db3.
    5. Run Rosetta


    This helped me. Good luck


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I recommend against deleting or moving the tracking.db3 file, since this will cause Rosetta Stone to lose all of your progress.

After doing some research about this error, I discovered that it seems to be a permission issue with the Rosetta Stone data files. To fix, go to the properties of your C:\ProgramData\Rosetta Stone folder and take ownership of it and all of its contents. You should probably also make sure your username is listed with full read/write privileges, but the most important part is taking ownership of it. (You can look online if you don't know how to do this). That fixed it for me, anyway, so hopefully it'll help others who are still having problems

Posted on Mar 12, 2010

  • lelli Jul 24, 2011

    Thank you very much sir, this was the only thing that worked, didn't really think it would work but it did!

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I just spoke to Rosetta Customer support re this error. The tech support dept said to restart the computer and try Rosetta again. If the same error occurs again repeat the process. My Rosetta Stone v3 came good after the first restart.

Posted on Oct 07, 2010

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I know this is an out of date post, but zrax had it right.
just right click the .exe (the icon to load rosetta stone) to go "properties " then "compatibility" and check the box that lets you run the program as the administrator. This worked for me without having to allow it through my anti virus (AVG). Cheers. thanks Zrax.

Posted on Jul 13, 2010

  • northevensta Feb 03, 2011

    Thank you Chris, it worked perfectly for me.

    Au revoir! :)

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If you have The Shield 2010 Antivirus loaded - right mouse click and place in Game Mode.

Posted on Feb 13, 2010

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Turn off you anti-virus and it should work :)

Posted on Dec 24, 2009

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To ppl getting error 2123, here is how i fixed mine (windows 7, 64 bit):

1. make the owner you: right click on rosetta stone folder in C:Program Files (x86) open properties,
then security tab - advanced button - owner tab - edit button - check replace owner on subcontainers and object - clicl apply

OPTIONAL:
right click rosetta stone folder
properties
Click Security
Advanced
click Permissions tab
click Edit or Change Permissions,
check Include inheritable...
check Replace all existing...
click The Administrators User name that you are using
click apply

2. go to program data folder in C drive : if you dont see it, show hidden files/folders and drives in the control panel

3. go into rosetta stone folder in program data and copy the tracking.db3 file and copy it to a different location,
then delete the original file in the rosetta stone folder

4. reset the computer.

5. execute rosetta stone.
you should get the 'register or not' question.

DO NOT CLICK ANYTHING. JUST EXIT!!!

replace the tracking.db3 with the older one that you saved before.

restart rosetta stone.

Posted on Oct 15, 2013

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After my windows 7 update../.
rosetta stone error 2123 :(
i can't find tracking.db3 file

Posted on Dec 16, 2012

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On my windows 7 laptop renaming tracking.db3 works after several tries and it is not a stable fix because after a normal use of rosetta stone, on next reboot, the error 2123 or 2125 is back again.
Rosetta stone works fine on windows xp. Using it in compatibility mode on windows 7, I don't know the reason, but it doesn't work.
My fix:
- Install Virtualbox;
- set up a minimalist windows-xp virtual machine
- install rosettastone on the virtual machine.

Posted on Jul 17, 2012

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That happened to me...i just kept loading it until it worked....its probably not helpful..but just keep restarting the program

Posted on Aug 06, 2009

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Hi Dears
i remove tracking.db3 ,and restart and it's work successfully !!! tnx all of you

Posted on Sep 21, 2012

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If this is still active... I tried ALL of the above solutions, and eventually, it stopped giving me the error and now it comes up blank, as though I'm waiting for the menu to pop up. I will keep trying and waiting, but I can't see anything changing. :(

Posted on Jun 28, 2012

  • c_m_wesby
    c_m_wesby Sep 09, 2012

    I am also having that problem where it comes up but nothing happens. Then I get a new error 5118

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Error 2123 is a common error and no matter what you do you will get this error again and again. am so frustrated with this. And thank god i have found a proper resolution at Questions Rosetta Stone Community

Posted on Dec 27, 2014

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Join Rosetta Stone Error Community http://www.rosettastoneerror.com/ to start discussing about your issues with Rosetta Stone program. Ask and Answer any questions related to the Rosetta Stone Program and get your issues resolved for free.
You can make friends with other who are using the Rosetta Stone program and explore the program with them.
Don't worry if your program is not supported by the company, Here you can find experts who can resolve any issues with your program.

Posted on Oct 25, 2014

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Just restart windows7 before try anything

Posted on Oct 02, 2014

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Well, this works for me and is easy.
> Open the folder that contains Rosetta Stone.
> Locate the Rosetta's icon that says "RosettaStoneVersion3.exe"
> Run as an administrator (you'll see that the problem is still there)
> Restart your computer
> Open Rosetta Stone
Everything should work properly now ;)

Posted on Jan 01, 2014

  • Emilie Henriksdatter
    Emilie Henriksdatter Jan 01, 2014

    Well, this works for me and is easy.

    > Open the folder that contains Rosetta Stone.

    > Locate the Rosetta's icon that says "RosettaStoneVersion3.exe"

    > Run as an administrator (you'll see that the problem is still there)

    > Restart your computer

    > Open Rosetta Stone

    Everything should work properly now ;)

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Hi,
do this steps:

1-go to "C:\ProgramData\Rosetta Stone"
2-delete "tracking.db3"
3-restart windows and run windows in safe mode without networking(press F8 in boot menu)
4-go to "C:\Program Files\Rosetta Stone" and run program(now program say that fix voice driver and run again)and then close the program
5-restart windows
6-disconnect internet and go to program directory "C:\Program Files\Rosetta Stone"
7-run the program and enjoy it


Posted on Jul 09, 2013

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You can get the complete details of Error 2123 for win XP,vista, 7 , 8, 8.1 and for Mac
http://rosettastoneerror.blogspot.in/2014/03/how-to-fix-error-2123-rosetta-stone.html

Posted on Mar 04, 2014

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Well i got the same error now..it worked yesterday and today this error..i have snow leopard and using it, of course, on my mac..no idea whats wrong and what happend from yesterday till today :-O didn´t install anything..any ideas!? :X

Posted on Jul 24, 2010

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1 Answer

Rosetta stone doesn't detect mic on windows 7


Hey,

I started to had problems with RS after I made some changes due to the error 2123, especifically, problems with the compatibility mode in RosettaStoneVersion3.exe

So. Go to Program Files-->Rosetta Stone folder-->RosettaStoneVersion3.exe. Right click on this file, Properties, Compatibility, and click on "Run this program with compatibility for Windows 7" (and check the box 'run this program as administrator').

I use Windows 7 x32. After this, RS came back to life, and I was able to use my headset with it too.

Hope it helps!

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Create a security exception. 1. In ESET NOD32 (Smart Security 5), click Setup.
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Glad to HELP YOU!

Hi! The problem it was generated by the ANTIVIRUS because it doesn't recognize the application.
You can fix it like this:
# open ANTIVIRUS > SETTINGS > EXPERT MODE (if have) or ADVANCED SETTINGS
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You're done!

GOOD LUCK!

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Error 2123 should be gone, but now there will be Error 2125. So, in the Rosetta Stone install directory, run the "service_installer" .exe file by double-clicking it.

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1.Open BitDefender Antivirus in Expert Mode,
2.Click on the Antivirus tab
3.Under the Shield tab click on the Advanced Settings button.
BitDefender Active Virus Control Settings window should be displayed
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If you don't have bitdefender add an exclusion like we did with bitdefender for your rosetta stone

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Find the hidden file "tracking.db3". It's in the hidden folder "ProgramData/Rosetta Stone" under the "C:" directory. Copy and paste it to the Rosetta Stone install directory (Program Files/Rosetta Stone).

Error 2123 should be gone, but now there will be Error 2125. So, in the Rosetta Stone install directory, run the "service_installer" .exe file by double-clicking it.

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Find the hidden file "tracking.db3". It's in the hidden folder "ProgramData/Rosetta Stone" under the "C:" directory. Copy and paste it to the Rosetta Stone install directory (Program Files/Rosetta Stone).

Error 2123 should be gone, but now there will be Error 2125. So, in the Rosetta Stone install directory, run the "service_installer" .exe file by double-clicking it.

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Error 2123 when i enter app


You may get this problem if you have BitDefender Internet Security. To fix it:
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