Question about Motorola Mobility Droid RAZR HD

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"Encryption Unsuccessful" screen on Droid RAZR HD

I picked my phone up from counter and received an "encryption unsuccessful" error and have no idea how or how this happened. The screen has a factory reset button and nothing happens when you press it. Is this a problem that can be fixed without going to Verizon? I have not tried to modify the phone at all.

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  • 10 Answers

Have you tried to perform a HARD RESET on your phone?.
to do this you first need to power off your phone.
With your phone POWERED OFF press the VOLUME UP and VOLUME DOWN keys AT THE SAME TIME. Once you have depressed BOTH VOLUME KEYS press and hold the POWER key.
Once you have depressed ALL 3 KEYS ON THE SIDE OF THE PHONE the "BOOT MENU SCREEN" should appear.
When the "BOOT MENU SCREEN" appears, release ALL keys select the "RECOVERY" option, the phone will re-boot and you will see the "Motorola" logo. Eventually the "Motorola" logo will be replaced by the "ANDROID IN DISTRESS SYMBOL" (the "ANDROID" with an exclamation point in front of him). Press ALL 3 keys on the side of the phone once again, tap and release the VOLUME UP key, you should then see a BLUE MENU SCREEN,
oNCE YOU SEE THIS blue menu screen SCROLL DOWN TO THE "wipe data factory reset" OPTION.
oNCE YOU HAVE SUCCESSFULLY COMPLETED THESE STEPS THE hard-reset PROCEEDURE WILL BEGIN. WARNING THE HARD RESET PROCEEDURE WILL ERASE ALL OF THE DATA THAT IS CURRENTLY STORED ON YOUR PHONE SUCH AS PICTURES, MUSIC, YOUR CONTACT LIST and so on. SO YOU SHOULD DO A BACKUP BEFORE YOU START THIS PROCEEDURE. I hope that this information is helpful to you!!!.

Posted on Apr 07, 2014

  • KingofAeons
    KingofAeons May 21, 2014

    How do you do a backup if it is in this state?

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6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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