Hi, I have a similar problem, but the error code is 7410:0104645. The printer had had paper jam before the error message showed up on the screen. I already cleared the paper jam, replaced the toner, and reset the printer a couple times. But the message is still there. Can anyone help me with this problem? I really appreciate your help
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.
hi... 1)After years of heavy use the rubber rollers which transport the paper
through the printer can get a shine to them and tend to loose their
grip. This causes misfeeds and blockages.
Using a damp cloth
and something like Jif (slightly abrasive kitchen/bathroom cleaner) rub
the rollers whilst rotating them by hand. With a clean damp cloth
remove any cleaner and you should see the rubber has lost it's sheen.
rollers can be hard to get at but a little patience pays off. I've
reclaimed dozens of printers due to be scrapped in this way.
can also try turning the printer upside down and softly tapping it. You
could be surprised at what drops out. My best to date was pieces of an
illegal plant substance and a rare Chinese coin. (Yes it was returned
to the owner :-)
2)The flashing error code that indicates a jammed printer is the
digital-age equivalent of a flat tire. Sooner or later it happens to
everyone, so you'd better know how to get things moving again if you
want to finish your print job. 1. Turn the printer off and on to
see if it can automatically clear some or all of the jam. Many printers
provide an error-code listing on the front panel display for the area
where the jam occurred. If your printer shows an error code, be sure
and check the printer manual to see if that identifies the area of the
printer where the jam occurred. 2. Turn off the printer. 3. Remove any paper trays. Inspect them for wrinkled or damaged paper. 4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 5. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 6.
If you find a piece of jammed paper, remove it by holding it with both
hands and pulling firmly (see A). The goal is to keep the paper from
tearing. If several pieces are jammed together, try pulling out the
middle piece first to loosen the jam. (images 1 to 2) 7. If the
paper does tear, try rotating the roller gears manually to free the
paper (see B). Don't force anything, though. (Image 3) 8. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.