Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

Discovered a small pool of water under central portion of washer

Unit is <3yo and this happens after each cycle. Any thoughts and where should I start?

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  • 26 Answers

Start at the washer pump first check all hoses & connections then get back to us

Posted on Jun 16, 2009

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1 Answer

Water will not stop when I shut the washer off.


Possible that the inlet valve has failed and so does not cut off even after the power to the unit or the control unit has been disconnected.

Aug 03, 2012 | Kenmore Washing Machines

2 Answers

I get an F11 error. Washer will not start in any mode.


GHW9150P Tech sheet:
FH: If after 30 seconds the control does not detect water entering
machine, the valves will be turned off and the error code will be
displayed. OR If the control has turned the water valves on and after
8 minutes the flow sensor has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash.
Press PAUSE/CANCEL twice to clear the display.
If there is no water in the unit:
-Make sure that both valves at the water source(s) are turned
on all the way.
-Check for plugged or kinked inlet hoses or plugged screens in
the inlet valves.
-Verify inlet valve operation.
If there is water in the unit:
-Verify drain pump operation.
-Verify that the pressure switch hose is in good condition and
properly connected to tub and pressure switch.
1. Verify there is not a siphon problem.
2. Unplug washer or disconnect power.
3. Verify wire harness connections to inlet valves,
pressure switch, drain pump, flow meter, and
Central Control Unit (CCU).
4. Check all hoses for possible leaks.
5. Plug in washer or reconnect power
6. Verify pressure switch operation.
7. Verify flow meter operation by blowing air through the part and
measuring the resistance.
8. Verify CCU operation by running a Diagnostic test or any cycle.
F-2 Long Drain
If the drain time exceeds eight minutes, the water valves are turned off
and "F/02" is flashed. Press PAUSE/CANCEL two times to clear the
display.
NOTE: After four minutes the "Sud" error will be displayed, then four
minutes later the "F/02" error code will be displayed.
1. Check the drain hose and make sure it is not plugged
or kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and
make sure the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.
F-5 Water temp sensor failure
If during the water heating step in the wash cycle, the water
temperature sensor (NTC) value is out of range, the "F/05" error code
will be displayed. Possible cause/proceedure:
1. Unplug washer or disconnect power.
2. Check the water temperature sensor. Refer to the
"Water Temperature Sensor" section. Check
connections to the water temperature sensor.
3. Check resistance of heating element, if present on this
model. (abnormal = infinity)
F-06 Drive motor Tachometer error
Possible causes/procedure:
1. Verify the shipping system including shipping bolts, spacers
and cables are removed.
2. Unplug washer or disconnect power.
3. Check wire harness connections between the drive motor and
the Motor Control Unit (MCU), and between the MCU and the
Central Control Unit (CCU).
4. Plug in washer or reconnect power.
5. Check the MCU by looking for operations of the drive motor.
6. Check the drive motor for powered rotations.
F-07 Motor control unit error
Possible causes/proceedure:
1. Unplug washer or disconnect power.
2. Check wire harness connections between the drive motor and
the Motor Control Unit (MCU), and between the MCU and the
Central Control Unit (CCU).
3. Plug in washer or reconnect power.
4. Check the MCU by looking for operations of the drive motor.
5. Check the drive motor for powered rotations.
F-09 Overflow Condition
Possible causes/procedure:
1. Check the drain hose and make sure it is not plugged
or kinked.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the drain pump,
pressure switch, and Central Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Check for drain pump failure.
6. Check the inlet valve for proper shut off.
7. the pressure switch for proper operation.
F10 Motor control unit heat sink thermal trip
Possible causes/procedure:
1. Check for proper installation, verify the unit is not located
near a source of heat and has proper ventilation.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the MCU, the motor,
and Central Control Unit (CCU).
4. Check the drive system for any worn or failed components.
5. Plug in washer or reconnect power.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
F11 Serial communication error
Communication between the Central Control Unit (CCU) and the
Motor Control Unit (MCU) cannot be sent correctly.
Possible causes/procedure:
1. Unplug washer or disconnect power.
2. Check wire harness connections to the MCU, the motor, and
Central Control Unit (CCU).
3. Check the drive system for any worn or failed components.
4. Plug in washer or reconnect power.
5. Verify CCU operation by running a Diagnostic test or any
cycle.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
8. Check that the serial harness at the MCU is not mounted
upside down. The wires should be to the left when facing the
MCU connectors.
F13 Dispenser circuit error
Possible causes/proceedure:
1. Unplug washer or disconnect power.
2. Check mechanical linkage from dispenser motor to the top of
the dispenser.
3. Check wire harness connections to the dispenser motor and
Central Control Unit (CCU).
4. Check dispenser motor for powered rotations.
F14 The dreaded EEPROM error
The Central Control Unit (CCU) receives its data from an EEPROM
onboard the CCU. If there is an error reading this data it will cause this
error. Possible causes/proceedure:
¦ A power glitch may cause this error.
1. Unplug washer or disconnect power for two minutes.
2. Verify CCU operation by running a Diagnostic test or any
cycle.
F15 Motor control unit error
If the MCU detects multiple resets or errors during a wash cycle it will
go into this error mode. Possible causes/proceedure:
1. Unplug washer or disconnect power.
2. Check wire harness connections to the MCU, the motor, and
Central Control Unit (CCU).
3. Check drive belt.
4. Plug in washer or reconnect power.
5. Check the MCU by looking for operations of the drive motor.
6. Check the drive motor for powered rotations.
F21 F 22 CCU /touchpad/LED assembly unable to transmit/receive data to/from the CCU central control unit
Possible causes/procedure:
1. Check the touch-pad/LED assembly by selecting different
cycles and changing the modifiers and options available to
confirm the touch-pad/LED is responding.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the
touch-pad/LED assembly and Central Control Unit (CCU).
F du Door unlock error
A Door Unlock Error occurs if the door cannot be unlocked. It will try to
unlock the door 6 times before displaying the error code.
Possible causes/procedure:
¦ Door lock mechanism is broken.
¦ Door switch/lock unit failure.
1. Check door switch/lock unit for foreign objects.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the door switch/lock
unit and Central Control Unit (CCU).
NOTE: The door switch/lock unit can be manually unlocked. See
"Manually Unlocking The Door Lock System".
F dl Door lock error
A Door Lock Error occurs if the door cannot be locked. It will try to lock
it six times before displaying the error code.
Possible causes/procedure:
¦ Door lock mechanism is broken or removed from door.
¦ Door switch/lock unit failure.
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door
switch/lock unit and Central Control Unit (CCU).
Sud: Suds lock (overdose of detergent detected during wash cycle)
The motor control unit senses a suds lock condition by analyzing the
current draw on the drive motor. If "Sud" is displayed a potential Suds
Lock is detected. This may signify a bad pump, an extra heavy load,
excessive detergent, or excessive suds.
Possible causes/procedure:
¦ If too much detergent was used:
-Run the unit through a Rinse/Spin cycle.
-Run a Normal cycle without adding any detergent.
This should clear the unit of the excess detergent.
1. Check the drain hose and make sure it is not plugged
or kinked.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the drain pump,
pressure switch, and Central Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Plug in washer or reconnect power.
6. Check drain pump.
7. Check the pressure switch.
8. Verify CCU operation by running a Diagnostic test or any
cycle.
Tech sheet link:
https://servicematters.com/secured/docs/wiring/Tech%20Sheet%20-%208182277.pdf

Mar 01, 2011 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

07f error code... duet washer W9150


Tech sheet on this model:
FH: If after 30 seconds the control does not detect water entering
machine, the valves will be turned off and the error code will be
displayed. OR If the control has turned the water valves on and after
8 minutes the flow sensor has detected 10.5 gallons of water passing
through it, but has not detected the pressure switch trip, the valves will
be turned off and the error code will flash.
Press PAUSE/CANCEL twice to clear the display.
If there is no water in the unit:
-Make sure that both valves at the water source(s) are turned
on all the way.
-Check for plugged or kinked inlet hoses or plugged screens in
the inlet valves.
-Verify inlet valve operation.
If there is water in the unit:
-Verify drain pump operation.
-Verify that the pressure switch hose is in good condition and
properly connected to tub and pressure switch.
1. Verify there is not a siphon problem.
2. Unplug washer or disconnect power.
3. Verify wire harness connections to inlet valves,
pressure switch, drain pump, flow meter, and
Central Control Unit (CCU).
4. Check all hoses for possible leaks.
5. Plug in washer or reconnect power
6. Verify pressure switch operation.
7. Verify flow meter operation by blowing air through the part and
measuring the resistance.
8. Verify CCU operation by running a Diagnostic test or any cycle.
F-2 Long Drain
If the drain time exceeds eight minutes, the water valves are turned off
and "F/02" is flashed. Press PAUSE/CANCEL two times to clear the
display.
NOTE: After four minutes the "Sud" error will be displayed, then four
minutes later the "F/02" error code will be displayed.
1. Check the drain hose and make sure it is not plugged
or kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and
make sure the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.
F-5 Water temp sensor failure
If during the water heating step in the wash cycle, the water
temperature sensor (NTC) value is out of range, the "F/05" error code
will be displayed. Possible cause/proceedure:
1. Unplug washer or disconnect power.
2. Check the water temperature sensor. Refer to the
"Water Temperature Sensor" section. Check
connections to the water temperature sensor.
3. Check resistance of heating element, if present on this
model. (abnormal = infinity)
F-06 Drive motor Tachometer error
Possible causes/proceedure:
1. Verify the shipping system including shipping bolts, spacers
and cables are removed.
2. Unplug washer or disconnect power.
3. Check wire harness connections between the drive motor and
the Motor Control Unit (MCU), and between the MCU and the
Central Control Unit (CCU).
4. Plug in washer or reconnect power.
5. Check the MCU by looking for operations of the drive motor.
6. Check the drive motor for powered rotations.
F-07 Motor control unit error
Possible causes/proceedure:
1. Unplug washer or disconnect power.
2. Check wire harness connections between the drive motor and
the Motor Control Unit (MCU), and between the MCU and the
Central Control Unit (CCU).
3. Plug in washer or reconnect power.
4. Check the MCU by looking for operations of the drive motor.
5. Check the drive motor for powered rotations.
F-09 Overflow Condition
Possible causes/proceedure:
1. Check the drain hose and make sure it is not plugged
or kinked.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the drain pump,
pressure switch, and Central Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Check for drain pump failure.
6. Check the inlet valve for proper shut off.
7. the pressure switch for proper operation.
F10 Motor control unit heat sink thermal trip
Possible causes/proceedure:
1. Check for proper installation, verify the unit is not located
near a source of heat and has proper ventilation.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the MCU, the motor,
and Central Control Unit (CCU).
4. Check the drive system for any worn or failed components.
5. Plug in washer or reconnect power.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
F11 Serial communication error
Communication between the Central Control Unit (CCU) and the
Motor Control Unit (MCU) cannot be sent correctly.
Possible causes/procedure:
1. Unplug washer or disconnect power.
2. Check wire harness connections to the MCU, the motor, and
Central Control Unit (CCU).
3. Check the drive system for any worn or failed components.
4. Plug in washer or reconnect power.
5. Verify CCU operation by running a Diagnostic test or any
cycle.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
8. Check that the serial harness at the MCU is not mounted
upside down. The wires should be to the left when facing the
MCU connectors.
F13 Dispenser circuit error
Possible causes/proceedure:
1. Unplug washer or disconnect power.
2. Check mechanical linkage from dispenser motor to the top of
the dispenser.
3. Check wire harness connections to the dispenser motor and
Central Control Unit (CCU).
4. Check dispenser motor for powered rotations.
F14 The dreaded EEPROM error
The Central Control Unit (CCU) receives its data from an EEPROM
onboard the CCU. If there is an error reading this data it will cause this
error. Possible causes/proceedure:
¦ A power glitch may cause this error.
1. Unplug washer or disconnect power for two minutes.
2. Verify CCU operation by running a Diagnostic test or any
cycle.
F15 Motor control unit error
If the MCU detects multiple resets or errors during a wash cycle it will
go into this error mode. Possible causes/proceedure:
1. Unplug washer or disconnect power.
2. Check wire harness connections to the MCU, the motor, and
Central Control Unit (CCU).
3. Check drive belt.
4. Plug in washer or reconnect power.
5. Check the MCU by looking for operations of the drive motor.
6. Check the drive motor for powered rotations.
F21 F 22 CCU /touchpad/LED assembly unable to transmit/receive data to/from the CCU central control unit
Possible causes/procedure:
1. Check the touch-pad/LED assembly by selecting different
cycles and changing the modifiers and options available to
confirm the touch-pad/LED is responding.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the
touch-pad/LED assembly and Central Control Unit (CCU).
F du Door unlock error
A Door Unlock Error occurs if the door cannot be unlocked. It will try to
unlock the door 6 times before displaying the error code.
Possible causes/proceedure:
¦ Door lock mechanism is broken.
¦ Door switch/lock unit failure.
1. Check door switch/lock unit for foreign objects.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the door switch/lock
unit and Central Control Unit (CCU).
NOTE: The door switch/lock unit can be manually unlocked. See
"Manually Unlocking The Door Lock System".
F dl Door lock error
A Door Lock Error occurs if the door cannot be locked. It will try to lock
it six times before displaying the error code.
Possible causes/proceedure:
¦ Door lock mechanism is broken or removed from door.
¦ Door switch/lock unit failure.
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door
switch/lock unit and Central Control Unit (CCU).
Sud: Suds lock (overdose of detergent detected during wash cycle)
The motor control unit senses a suds lock condition by analyzing the
current draw on the drive motor. If "Sud" is displayed a potential Suds
Lock is detected. This may signify a bad pump, an extra heavy load,
excessive detergent, or excessive suds.
Possible causes/procedure:
¦ If too much detergent was used:
-Run the unit through a Rinse/Spin cycle.
-Run a Normal cycle without adding any detergent.
This should clear the unit of the excess detergent.
1. Check the drain hose and make sure it is not plugged
or kinked.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the drain pump,
pressure switch, and Central Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Plug in washer or reconnect power.
6. Check drain pump.
7. Check the pressure switch.
8. Verify CCU operation by running a Diagnostic test or any
cycle.
Tech sheet link:
https://servicematters.com/secured/docs/wiring/Tech%20Sheet%20-%208182277.pdf

Jan 27, 2011 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Whirlpool Duet 9100 will not drain during regular wash cycle. Cleaned drain filter & ran diagnostic and then rinse & drain. Water drained from washer & clothes were damp and I thought the...


I would assume that you are using HE detergent if not the pump could go into a suds lock. You may have a bad drain pump. The other options could be possibly a bad central control unit. (however these are very expensive) or possibly a door lock issue but usually you will get a door lock error.

Jan 13, 2010 | Whirlpool Duet GHW9150P Front Load Washer

2 Answers

Rotten Egg Odor from washer


The odor that you are experiencing may be from the growth of mold. Inside the washer, some small pools of water may be left standing and is harboring mold spores. Even though you may operate the washer regularly, the mold spores are not being washed away.I have a couple of tips that might help to eliminate odor issues in your washing machine. First, and the most effective in my research is to, leave the lid, or door to the unit open. By leaving the door open, it promotes air circulation and evaporation of standing water. The reduction in odor, will occur quickly and dramatically.

My second tip is to run the washer empty for a quick rinse cycle. Add an entire cup of bleach at the start of the cycle. The bleach is effective at destroying organisms, such as mold and bacteria. However, running it once will not be completely effective. I suggest pouring another cup of bleach into the wash tub, after the cycle has completed. This will leave bleach as the standing pool and should prevent the growth of mold or bacteria. However, if you do this, before doing a load of laundry you should run an empty rinse cycle again, to avoid damage to the clothes from the bleach left standing in the wash tub.


NOTE(Follow the procedure correctly as stated. If the issues persist, this may lead to a deceased rodent, or small mice that has crawled into the unit to die. This is highly uncommon, but possible)

Nov 02, 2009 | Whirlpool GHW9100L Front Load Washer

1 Answer

E20 error -- won't rinse/spin


"F20" is a No Water Detect error. It is an indication that you either have no water coming into the washer, or very little water at all. If the pressure switch has not tripped after 6 minutes, the error code is displayed. This can be a potential problem with the following:


If you have NO water in the wash tub, check the following:

- Inlet water valve may be clogged. Clean inlet screens if necessary.
- Make sure water taps are on.
- Check inlet hoses for kinks or clogs.

If you HAVE water filling the wash tub, check the following:

- Make sure you don't have a siphoning problem. Click the following link for instructions:


http://www.fixya.com/support/r587481-prevent_washer_siphoning

- Verify Drain Pump operation.
- Verify the Pressure Switch hoses are intact and connected properly.
- Verify wire harness connections at the pressure switch, inlet valves, drain pump and Central Control Unit (CCU).

To access the Drain Pump - UNPLUG the washer and take the lower panel under the door off by removing the three screws under the bottom edge. HINT: Propping the front feet of the washer up can make access much easier. I use a couple small blocks of wood. With the screws removed, the panel should drop down then come off. If it sticks, tap either side and it should come free. The pump is located directly under the wash tub in the front of the washer. Verify the electrical connections are good and that the pump is running. Click on the following link to check the pump for obstructions:

http://www.fixya.com/support/r385845-checking_drain_pump_in_whirlpool_duet

To access the Pressure Switch – remove the three screws in the top panel along the back of the washer. With the screws removed, the panel should slide back, then, lift off. The pressure switch is located on the right-hand side of the washer in the rear. It is a round plastic device with electrical connections and a plastic air hose attached. Verify the electrical connections are intact, and the air hose is attached and not cracked or leaking.

To access the Central Control Unit (CCU) – with the top panel of the washer removed, the CCU is located directly behind, and just above the rear of the wash tub. There should be a tech sheet directly behind the lower panel or attached to one of the interior cabinet walls. Please refer to this sheet to learn how to perform diagnostics and to verify the wire connections at the CCU. In addition, the tech sheet will also assist in how to locate the components mentioned, and the specific measurements required determining if the components are good or bad.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

May 26, 2009 | Kenmore Energy Star 44092 Front Load...

1 Answer

Washer goes right to drain when started


This error occurs if the touch-pad/LED assembly is not
able to transmit/receive data to/from the central control
unit (CCU).

Possible Causes / Procedure
1. Check the touch-pad/LED assembly by selecting
different cycles and changing the modifiers and
options available to confirm the touch-pad/LED is
responding.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the
touch-pad/LED assembly and Central Control Unit
(CCU).


Feb 20, 2009 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Water still in bottom of tub after drain/spin cycle


I removed the drain hose from the bottom left rear corner of the washer & cleaned a large amount of gooey sludge from the bottom of the drain inside the washing machine.

Feb 14, 2009 | Kenmore 12502 Top Load Washer

1 Answer

Washer stopping mid-cycle with no error


Remove the 3 screws at the bottom of the front panel under the washer door. Your filter door will be light brown. If you find a hose there it is to drain out excess water (water that could not be drained by your pump) After you have drained, unscrew the cap and remove all the junk inside. Have a large plastic bag to catch junk and water. Refit carefully after cleaning out. If not solved, something shd be blocking your pump, check this out. F-21 filter blocked.

How abt a nice rating for the free help?

Jan 04, 2009 | Whirlpool GHW9300 Duet Washer

3 Answers

F 13 code


"F13" is a "Dispenser Circuit Error". If the dispenser motor cannot move to its correct position, the error code is generated. You will need to check the following:

- Check the mechanical linkage from the dispenser motor to the top of the dispenser. NOTE: 9 times out of 10 the small spring that connects the motor to the armature comes off and needs to be reconnected.
- Check the electrical connections from the Central Control Unit (CCU) and the dispenser motor. NOTE: The CCU is the Main Computer located directly behind the wash tub.
- Check to make sure the dispenser motor is running.

In order to see all of this you will need to remove the top panel of the washer. Remove the three screws holding the top panel in place in the rear. Once the screws are removed, the panel slides back then off. Locate the dispenser. Make sure there is a small spring attached from the dispenser motor to a small plastic armature on top of the dispenser. Without it the dispenser will not function. Place the washer in diagnostics mode by performing the following:

Select DRAIN/SPIN, NO SPIN and press any key under OPTIONS (must be the same key) 4 times. "C00" will be displayed on the console as the washer enters a series of diagnostics tests. The first portion of diagnostics tests the operation of the dispenser. You should see the armature moving as the different compartments of the dispenser are being tested. If not, I would suspect a possible dispenser motor failure. As a long shot, the CCU can also fail, but may cause different symptoms and multiple error codes. Press PAUSE/CANCEL twice to exit diagnostics.

I hope this information is helpful to you. Please post back if you need further assistance.

May 22, 2008 | Kenmore Elite 45986 Front Load Washer

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