Question about Alcatel SpeedTouch Pro (3EC18804CCAA) Router

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Connecting to orange broadband startup

Have been with freeserve/wanadoo/orange for 4 years with little or no trouble.  Had e.mail to say they closing Anytime down and wud give me free broadband for what I paying now.  Received starter pack speedtouch etc. and installed it by following the modem set up cd.  Didnt work at first had one green lite and one flashing ADSL. After a few days had two constant green lites.  But cudnt use it.  not sure if it connected.  Think im speaking to you on it now.  but it wont let me collect messages from MSN or dial up some favourites.  Sometimes it connects and sometimes it doesnt.  I am a pensioner and I didnt really want this trouble and hassle.  I phoned a helpline and they advised me to swap the filters round and they even sent me a new filter to use.  Made no diffrence.  Foned same helpline and a very rude girl said it was my own fault if I couldnt afford to go on the 50p a minute helpline then I shouldnt have signed up for broadband.  I didnt no I had!! any ideas.  I really cant afford to go on the helpline, an asian man was speaking so quickly I couldnt really undersstand him and he was asking questions from a list.

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