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We need to use the Lucent Merlin ''all call'' feature

We lost the user guide for the Lucent Merlin phone at our front desk, and AT&T won't call me back about it. I can find no model number on the phone, but the serial number is 98SP42 232482. We have about 25 phones in our system, all with speakerphone feature, and we need to know how to use the ''all call'' feature on the speakers. If nobody has an answer, are any user guides still out there?

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  • wkirkpatrick Jun 17, 2009

    That's why I included the serial number, in hopes it could lead to a model number. During further online research, I saw many references to HFAI, and realized I had found a sticker on the bottom of the phone with this printed on it. Is this the model number or too generic to help? Above the serial number was a barcode sticker with this number on it — HAC 107635476 7317H01F-003. The sticker did not indicate what the number represents. If none of this helps, can anyone tell me another approach to take?

  • wkirkpatrick Jun 17, 2009

    I think you've sent me on the right path. The photo at the link looks just like ours, 34 line buttons and all. Should there be a button labeled "intercom," or would we press the "conference" button or something else before pressing 799? Thanks.

  • wkirkpatrick Jun 17, 2009

    Makes sense. We'll give it a try. I'm very grateful for all your help.

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1 Answer

What model phone are you talking on? The manuals will not do you any good if you dont know what system it is.

Posted on Jun 17, 2009

  • Anonymous Jun 17, 2009

    DOes your phone look like this one? http://metrolinedirect.com/mer34del.html

    If so, try dialing intercom 799, that should be an all page.

    If not, we need to figure out your system and release.




  • Anonymous Jun 17, 2009

    Intercom would be the 2 lower white buttons on the 2 left (small colums)

    The same buttons you would call another extension on.


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