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Since I have found this site, my same thirteen year old worked hard saved his money and bought a laptop off ebay and the sound has went out we have tried free techs and they have tried but to no avail to fix it. Do you know any way inexpensively to fix this problem? He would like to sell it but would have to let people know about the sound problem and afraid no one would but it therefore being stuff w/ a computer that has very little use to him. A dell tech had him delete some things and ever since his sound will not work.

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  • donnabenn128 Jun 17, 2009


    Hi I am so sorry for not getting back sooner but I have been real busy w/ my mother just passing away.


    My son really would like it fixed. It was locking and he was having to put the passcode in.


    The model is Lattitude C610 w/ service pack 3 Windows Office


    when you try to do anything w/ music it says something may be wrong w/ your sound device.

    He has downloaded the Crystal Driver and that doesn't work.


    Donna Bennett

  • donnabenn128 Jun 17, 2009

    It had service pack 2 when the problem occured, he just installed service pack 3 yesterday hoping that would fix the problem but to no avail.

    Thanks,

    Donna

  • NinaE May 11, 2010

    Please let us know what Dell laptop model you have and what operating system (Vista, Windows XP) you are using. What problem was the Dell tech assisting with before the sound stopped working ? Are you getting any error messages when booting and if so, what specific messages ?

  • JDTec
    JDTec May 11, 2010

    We need to know the model of the laptop, so we can send you the audio drivers.

  • Tom
    Tom May 11, 2010

    What model is it

    Do you have the user manual

    Does anyone in your household know how to work with XP



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Donna,Sorry for your lost. It is never easy losing someone, especially Mom.


This is Dell's link for all the drivers that pertain to the Latitude C610:

http://tinyurl.com/2slmwb

You may have a conflict with SP3 and the sound drivers. If the sound driver from this link does not help. I would need to give you instructions on how to un-install SP3

Posted on Jun 17, 2009

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Go here to download the drivers you need:
Dell support website http://support.dell.com/support/downloads/
You will need the service tag. It should be a little sticker on the bottom of the laptop. You will need to select what operating system you are running and download the audio drivers.

Posted on Jun 16, 2009

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