Question about HP Officejet 4315 All-in-One Printer

1 Answer

Cant scan it says "refer to officice documentation for details". a) son't currently have those and b) figgured a human could give me a better awnser

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Expert
  • 224 Answers

Yeah try this install the software for the printer if it has already been.Firstly try making a copy if that works then on the computer desktop icons locate an hp director or solution centre icon(either one).
once opened then click on settings click on scan settings and click on scan to setup .
In the new window make sure all items on the left are moved to the right click on ok and then try scanning this should fix the issue.

Now if the copying is not working.
then it is a hardware issue and the printer needs to be replaced so call in to the toll free number of hp at 1800-474-6836
and you will get an agent who will either troubleshoot your issue or a better option would be to ask the agent to provide upgrade printer options .
you will get a 50% discount on your upgrade printer with all parts and manuals as well as warranty for hardware as well as software issues on the upgrade .
P.S. remember also to go in for an extended service plan

Posted on Jun 16, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

UNABLE TO SCAN - "NO SCAN OPTIONS - REFER TO


Hi,

Please click the below link for detailed step by step troubleshooting assistance.

Click here to get the solution


Regards
Riztech

Jan 09, 2011 | HP Photosmart 3310 Printer

1 Answer

Cannot scan any documents to computer. Refer to


Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

For normal scanning you can choose the option of Scanners and Cameras wizard in control panel. But it is better if you have software disk of printer because it contains more option.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Feb 20, 2010 | HP PHOTOSMART PLUS B209A All-In-One...

1 Answer

When loading for a scan on the top tray, it starts


Refer a web link for ADF cleaning

Step One: Refer a Web Document for ADF cleaning.
=============================================
I am referring you to the necessary web document as it contains detailed steps with necessary text, hyperlinks and graphics:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01609880
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Step Two: Refer a Web link of Video: How to clean ADF.
===============================================
I am referring you to the necessary web document as it contains detailed steps with necessary video, the printer model may varies from the original values, but the ADF mechanism is same in both model.
http://h30460.www3.hp.com/?rf=sitemap&fr_story=51aa0d07fcedc05e09901cb0daa93789d7f257aa&jumpid=reg_R1002_USEN

Feb 02, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

When I scan the barcode it coming on the POS system ,but you have to hit enter for it to give details information.


You have to scan the barcodes: Scan Options, Data Suffix, and Enter from the LS9100 Product Reference Guide. This knowledge article contains a link to download a Word document containing those barcodes.

Nov 05, 2009 | Symbol LS9100 Hands Free

1 Answer

We have a canon MP610 printer scanner combo, I work in a dentist office and am trying to scan a x-ray. When I do it is'nt picking up the detail very well at all. I think I need to adjust the settings but I...


the only way to get a little more detail out of this printer with x-rays is to INCREASE the DPI resolution. there are no other adjustments that are abailable.
The Scan Settings dialog box opens when you click Specify... on the Scan/Import Documents or images screen.
The Scan Settings dialog box allows you to specify advanced settings for scanning.

Document Type
Select the type of document to be scanned. To scan photographs, select either Color Photo or Black and White Photo. To scan text documents, select either Color Document, Black and White Document, or Text(OCR). To scan magazines, select Magazine(Color).
Document Size
Select the size of document to be scanned.
Auto Detect: Detects document size automatically.
Auto Detect(Multiple Documents): Select this when scanning multiple documents at one time.
Select Stitch-assist to scan the left and right halves of a document separately and combine them back into one image.
Reference See the section below for details.
Scanning images Larger than the Platen (Stitch Assist)
When you select Custom, a dialog box in which you can specify the document size opens. Select a Unit, then enter the Width and Height and click OK.

Important When you select Auto Detect the position or size of the image may not be scanned correctly depending on the document. In such a case, specify the document size, such as A4 or Letter according to the document to be scanned, and align a corner of the document with the corner at the arrow of the platen.
When you select Auto Detect(Multiple Documents) allow 3/8 inches (1 cm) or more space between the edges of the platen and the document.
If not, some images may not be scanned at the correct positions and sizes.
You cannot select Auto Detect(Multiple Documents) or Auto Detect when Document Type is Text(OCR).
Scanning Resolution<<<<-------------------------------------------------------------<<<<<<<<<<
Select the resolution at which to scan documents. The following scanning resolution can be specified:
Text(OCR): 300dpi, 400dpi
Others: 75dpi, 100dpi, 150dpi, 200dpi, 300dpi, 400dpi, 600dpi
The higher the resolution (value), the more detail in your image; the lower the resolution (value), the less detail. At high resolution, scanning takes longer and file size becomes larger than usual. See the section below for details on resolution.
this should answer your question , feel free to post here agian if you need more help.
Regards, and thank you for using fixya.

Oct 23, 2008 | Computers & Internet

1 Answer

I cant scan, but I can print?


hi,

I understand that your mean issue is that "you cant scan", however, for me to assist you better, I just want to know how did you scan? and what did you use? there are actually two ways on how to scan. Also, what is the operating system of your computer?
1. Scanning using the buttom from the printer.
2. Scanning using the SOlution Center installed on your computer.

Meanwhile, ill just post a troubleshooting steps inorder for you to follow.

SOLUTION: SCANNING FROM THE PRINTER BUTTON.

Intro:
Scanning using the printer button without adding the destination list would somehow give you error message "NO SCAN OPTIONS", inorder to resolve that issue,copy and paste this link to the address bar. (note: just go directly to SOLUTION II (Populate Destination List) using that document.)

For windows Vista:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01391654&cc=us&lc=en&dlc=en&product=1153481

For windows XP:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01388134&cc=us&lc=en&dlc=en&product=1153481

Those are the link that normally we followed. It helps a lot, you can jump directly to SOLUTION II (Populate Destination List), make sure that all the options are already added to your control panel printer list.

Please let me know if the document failed to resolve your issue so that i can go ahead and give you another solution.


Thank you so much.

adonscott
HP TECH


Jul 04, 2008 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Printer Won't Scan


I cant scan it says refer to documentation to troubleshoot. How do I fix this. Ishala

Mar 29, 2008 | HP Photosmart 3210 Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

131 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...