Question about AT&T 964 Corded Phone

1 Answer

AT&T 964 won't free phone line when incoming caller hangs up

I hooked up the auto attendant on the AT&T 964 corded 4 line system. Now when someone calls and hangs up without leaving a message the phone line will stay busy and there is no way for me to hang up the line.Then the phone starts doing a loud short ring a few minutes later allowing me to pick it up to hear the loud error beep and hang up to free the line. I called Verizon and they said its an equipment issue and this phone is an old phone.

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 45 Answers

Verizon is right, it's out of their hands. You may have a defective unit or it may be sharing the line with other equipment that is fooling the phone in thinking the call is still there. Or, you may have DSL on the line and it may not be filtered.

You'll have to start by eliminating other devices from the line, fax, computer, credit card machine etc. Now try the auto attendant voice mail. Add those devices back and check each time.

Posted on Apr 17, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do we set up the phone system so that an outside caller can call our extension directly without having to go through reception/main unit?


There are a couple of ways. The easiest one is to use the Panasonic voice mail system which has an auto attendant built-in. It can be programmed to answer incoming calls, play a menu and let the caller dial extensions or ring the operator. If no one answers, it can take messages and provide the voice mail for the system. The TVA system has a LAN card that can send voice mail to email. It's optional in the TVA-50 and included in the 200.

Carl

Mar 14, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

How do you erase and change after hours greeting?dhalman


Call voicemail by pressing the Intercom button then dialing 777, when it answers login by dialing 99# followed by the password(default is 1234#) then press 9 for system features menu. Press 3 to choose Automated Attendant, the system prompts for the Auto Attendant number(1-4), start with Auto Attendant 1,if you do not know which one is being used by pressing 1. Press 2 to choose Night Menu, press 6 to change the Night Menu prompt. Lift the handset, press 1 to record your new Night Menu prompt using the handset, press 1 at the end of your recording. To listen to the new recording press 23, to immediately re-record press 21, to save the recording press *#. Press # to save all programming changes and activate new recording. Press *7 to return to system features menu or hang up to end programming session.
Changing the Auto Attendant prompt should be done when you are able to do a test call on each line to verify that you have changed the correct prompt(in your case after hours or by putting the system in After Hours mode manually to ensure the After Hours prompt is active) for each line being answered by the Auto Attendant. By default all lines are assigned to Auto Attendant 1, if your system has been modified to use a different Auto Attendant for some or all lines, you will need to repeat the above procedure for the Auto Attendant being used. If at any time you get lost or confused while in the voicemail programming, hang up and start over. Once you get comfortable with navigating the voicemail programming, it gets easier. If you have trouble send a comment, I will try to help.

Feb 10, 2011 | Lucent PARTNER18 Corded Phone

1 Answer

Call display won't work as the phone system M7310 keeps picing up on the first ring. I have changed the Auto Attendant and the ccr # of rings but that doesn't help


Try this - keep the handset in the cradle and press:
"Feature 9 8 2", the system will prompt you for a password.
The default password is: "O P E R A T O R"
Scroll through the items by pressing "Next".
The "Answer Lines" should be changed to N(o) to stop the Auto Attendant from answering. You will need to wait at least 2 rings for the system to process the Caller ID info & display it on the phone.
Good Luck!

May 13, 2010 | NorStar M7310 Phone

2 Answers

Nortel 7316e: Need to change the auto attendant


To enter viocemail administration, press Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished

Oct 27, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

Change Auto Attendant message to Rollover Calls to Ext. 10 and 15


**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.

Oct 10, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

AUTO ATTENDANT NOT ANSWERING


There is about three to four programs that need to be set up in your phone system in order to do this , the program number my be a little different depending on the partner system you have .

Jan 19, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Lucent Auto Attendant won't allow extension transfer to voice mai


OK, now you will need to log in and modify selector codes.

When you dial into vociemail, and it asks for the mailbox....
99#
1234#
It wont prompt you, but enter "9"
then is lists out the selections, with 3 being AA, so...
press 3 AA
press 1 for day
press 6 to modify menu
press the selector code (1) it probably says that its a selector code transfer or something.....
listen for the propmts and make it a "Direct extension transfer)

if you have the same problems with pressing extensions in the 20's, modify selector code 2 also.

When done entering selector codes, press star(*) pound(#)

then press pound(#), and that will save the selector codes

hang up...As long as selector codes 1 and 2 say "Direct extension transfer" you should be good.

Jan 13, 2009 | Lucent PARTNER18 Corded Phone

2 Answers

AT T 984


I was told by an AT&T rep that the auto attendant can forward calls to another 984 phone to leave messages for that person. Your original OGM (out going message) on the designated Auto Attendant phone should state greeting and the names and the extensions. The caller presses the buttons for the person they want to reach and their call is forwarded to that extension. That extension, if unattended, will have an OGM telling the calling who they have reached and to leave a message. This feature can only transfer calls to other 984 phones only.

Jan 06, 2009 | AT&T 984 Corded Phone (att00148)

1 Answer

Norstar M7310 auto attendant problem


As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.

Mar 27, 2008 | NorStar Meridian M7310 Phone

Not finding what you are looking for?
AT&T 964 Corded Phone Logo

219 people viewed this question

Ask a Question

Usually answered in minutes!

Top AT&T Lands Phones Experts

kakima

Level 3 Expert

102366 Answers

george  peters
george peters

Level 3 Expert

860 Answers

Paul C.

Level 1 Expert

59 Answers

Are you an AT&T Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...