AT&T 964 won't free phone line when incoming caller hangs up
I hooked up the auto attendant on the AT&T 964 corded 4 line system. Now when someone calls and hangs up without leaving a message the phone line will stay busy and there is no way for me to hang up the line.Then the phone starts doing a loud short ring a few minutes later allowing me to pick it up to hear the loud error beep and hang up to free the line. I called Verizon and they said its an equipment issue and this phone is an old phone.
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Re: AT&T 964 won't free phone line when incoming...
Verizon is right, it's out of their hands. You may have a defective unit or it may be sharing the line with other equipment that is fooling the phone in thinking the call is still there. Or, you may have DSL on the line and it may not be filtered.
You'll have to start by eliminating other devices from the line, fax, computer, credit card machine etc. Now try the auto attendant voice mail. Add those devices back and check each time.
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There are a couple of ways. The easiest one is to use the Panasonic voice mail system which has an auto attendant built-in. It can be programmed to answer incoming calls, play a menu and let the caller dial extensions or ring the operator. If no one answers, it can take messages and provide the voice mail for the system. The TVA system has a LAN card that can send voice mail to email. It's optional in the TVA-50 and included in the 200.
Call voicemail by pressing the Intercom button then dialing 777, when it answers login by dialing 99# followed by the password(default is 1234#) then press 9 for system features menu. Press 3 to choose Automated Attendant, the system prompts for the Auto Attendant number(1-4), start with Auto Attendant 1,if you do not know which one is being used by pressing 1. Press 2 to choose Night Menu, press 6 to change the Night Menu prompt. Lift the handset, press 1 to record your new Night Menu prompt using the handset, press 1 at the end of your recording. To listen to the new recording press 23, to immediately re-record press 21, to save the recording press *#. Press # to save all programming changes and activate new recording. Press *7 to return to system features menu or hang up to end programming session.
Changing the Auto Attendant prompt should be done when you are able to do a test call on each line to verify that you have changed the correct prompt(in your case after hours or by putting the system in After Hours mode manually to ensure the After Hours prompt is active) for each line being answered by the Auto Attendant. By default all lines are assigned to Auto Attendant 1, if your system has been modified to use a different Auto Attendant for some or all lines, you will need to repeat the above procedure for the Auto Attendant being used. If at any time you get lost or confused while in the voicemail programming, hang up and start over. Once you get comfortable with navigating the voicemail programming, it gets easier. If you have trouble send a comment, I will try to help.
Try this - keep the handset in the cradle and press:
"Feature 9 8 2", the system will prompt you for a password.
The default password is: "O P E R A T O R"
Scroll through the items by pressing "Next".
The "Answer Lines" should be changed to N(o) to stop the Auto Attendant from answering. You will need to wait at least 2 rings for the system to process the Caller ID info & display it on the phone.
To enter viocemail administration, press Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished
**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.
OK, now you will need to log in and modify selector codes.
When you dial into vociemail, and it asks for the mailbox.... 99# 1234# It wont prompt you, but enter "9" then is lists out the selections, with 3 being AA, so... press 3 AA press 1 for day press 6 to modify menu press the selector code (1) it probably says that its a selector code transfer or something..... listen for the propmts and make it a "Direct extension transfer)
if you have the same problems with pressing extensions in the 20's, modify selector code 2 also.
When done entering selector codes, press star(*) pound(#)
then press pound(#), and that will save the selector codes
hang up...As long as selector codes 1 and 2 say "Direct extension transfer" you should be good.
I was told by an AT&T rep that the auto attendant can forward calls to another 984 phone to leave messages for that person. Your original OGM (out going message) on the designated Auto Attendant phone should state greeting and the names and the extensions. The caller presses the buttons for the person they want to reach and their call is forwarded to that extension. That extension, if unattended, will have an OGM telling the calling who they have reached and to leave a message. This feature can only transfer calls to other 984 phones only.
As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
System coordinator mailbox # and password
Enter Line Number
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.