Question about GE Profile Arctica Stainless Steel Top Freezer Refrigerator

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GE SIDE BY SIDE FREEZER LEAKS

PUT A TOWEL ON THE FLOOR AND REPLACE IT EVERY DAY. MY GE SIDE BY SIDE DOES THE SAME THING. OUR SERVICE GUY SAID IT IS A DESIGN FLAW. THE WATER FREEZES IN THE DEFROST OVERFLOW TANK. ADDITIONAL WATER THEN BACKS OUT AND LEAKS ON THE FLOOR. THERE IS NO FIX. I AM THINKING OF A CLASS ACTION BECAUSE THE FLAW IS VERY COMMON.

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  • GE Master
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There is a fix and I have seen it done. Yes GE will not pay for this but if you are willing to spend the time to do a few things to keep it from freezing. Appliance Parts and Repair just below your link and myself can point you in the right direction on how to repair your defrost drain entrance from freezing over. Thanks, Sea Breeze

Posted on Jun 16, 2009

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  • John Tripp
    John Tripp Jun 16, 2009
  • nickvanghele Aug 12, 2010

    I did the copper wire wrapped around the heating element trick. It did NOT work. We have a new Samsung refrigerator. WE WILL NEVER BUY A GE appliance again.

  • John Tripp
    John Tripp Aug 12, 2010

    It appears you came here for vengeance not assistance. I have nothing to do personally with any manufacture and use only my knowledge as a Technician. I also did not come thirteen months later to insult you. The only regret I have is wasting my free time trying to assist people that communicate more than a year after the fact. Everything in your post is in uppercase and knowing the call you are venting the blame on me. Samsung is not perfect also; just give it time you will see. Sea Breeze

  • Tammy Cawa May 03, 2012

    John I could use some help from you. I have a Ge TX25 Jr side by side refridgerator. I have a small leak of water underneath that flows to the right side bottom on the floor. I just opened the freezer door and found frozen water underneath the drawer. around the drain hole is a small frozen layer of ice around it. Not sure if the hole is stopped up or not. What should I do?

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I have a G.E. Refrigerator/Freezer, Model: GDL22KCWASS. Ice builds up in the bottom of the freezer and it leaks out onto the floor. Any Ideas?


Hello Greg;

My name is Peter. I am a retired field service refrigeration technician.

This is not good.

Bottom freezers are the worst to work on. You have to take the door and rails off, remove the ice maker and pull the back wall off.

You may have a frozen/plugged up condensate drain. This is common (Every 8-10 hours your unit will shut down for about 10-20 minutes, your defrost heater will turn during this time to defrost the cooling coil. Only your lights will work at this time. This condensate will go into the condensate drain. If plugged it will go to the bottom of the freezer and your floor).

You can empty your freezer and fresh food section. Open all of the doors and cut power to your unit. Do this for 24 hours in an effort to clear the condensate drain. Put down plenty of old towels to collect the water.

However, after this time frame you are still getting water, then you have a large block of ice in the back upper right of your freezer. This is created by either a refrigerant leak or a restriction in your seal system. Your freezer will continual to cool for a period of time until the block of ice finally melts over a period of several months.

If I were still working for Sears, The cost to un plug your drain would be $90.00 to knock on your door, $140.00 for labor and $40.00 to put a heat sink in your drain.

If I determined that you had a refrigerant leak or restriction you are looking at a $550.00 + repair.

Feb 28, 2016 | Refrigerators

1 Answer

Freezer leaking


open the freezer panel in back. unclog drain hole where water collects. defrost unit first. put a towel in front of unit for some water

Feb 25, 2010 | Refrigerators

1 Answer

My fridge side will not get cold


May be your computer board, not turning on the defrost heaters in the freezer section. The freezer will eventually get warm too. Are you getting frost build-up on the rear wall of the freezer? If you are, you can temporarily solve the problem by turning off the whole unit for a day and open up the freezer door- put towels on the floor under the freezer doors. Then turn it back on - mine worked fine again. I am currently waiting for a computer board replacement. It is behind the metal plate on the back (outside) of the cabinet. Good luck.

Sep 21, 2009 | GE Profile PSW26P Stainless Steel Side by...

1 Answer

Water on floor


Your drain hose is block need cleaning out.If you know how. if not it'll be best to call in a technician. Watch him once and you'll now how to do it yourself. Have a nice day, God Bless.

Jul 06, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

GE side by side Refr. water leaks under freezer side. seems to be connected to defrost cycle. water can be mopped up with paper towel. put small pan under fridge but does not capture water. Does not leak...


The drain is clogged in the freezer. Take off the back wall inside of the freezer, there is a drain in the bottom, use a turkey baster and hot water to clear all of the ice, pour hot water into the drain, put a piece of weed trimmer line down the hole and try and push the obstruction through, do not use a coat hanger or wire, you will puncture the drain tube and make bigger problems. Finish by pouring more hot water in and making sure it all goes down.

Jun 18, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Water build up back of freezer inside drips to bottom and leaks from under door.Looks like their is some sort of tray with hole in back then it overflows drips to bottom of freezer some of water freezes...


Our GE Profile leaked from the freezer door and this is what I was told by a service man to try before he came and it worked. There should be a "well" on the bottom of your freezer floor where the water runs when it defrosts. Yours is probably now covered with a sheet of ice. You can melt the ice with a hairdryer using dry towels to soak up the water as you work or really hot wet rags and ring them out in the sink. After all the ice is removed pour a small amount of warm water into the "well" and stick your finger in there and "plunge" it - like you would a clogged toilet - with your finger. This will purge the ice that blocked the drain. Check on this every couple of months to make sure you don't end up with the same problem in a year or so.

Jun 12, 2009 | GE GSS25JFM Side by Side Refrigerator

1 Answer

Leak From Freezer


you have a clogged evap drain, you need to take the back panell off the freezer and pour boiling water down the drain port until it flows freely

Jun 13, 2008 | Maytag MZD2768G Side by Side Refrigerator

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