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Posted on Oct 31, 2007
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Solid pages don't completly fuse causing off setting

When multiple pages are printed it's like the temp drops and starts off setting. If you print singles it works fine. Customer using plain paper I've recomended color print paper but not sure how to change settings for paper type.

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  • Expert 208 Answers
  • Posted on Dec 20, 2007
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Need a fuser to resolve the issue.

  • Anonymous Dec 20, 2007

    Adjust ATS sensor (PL8.1, item 74) .
    When the ATS calibration utility fails to run and stops on media feed, wait 10 seconds and press 'cancel' to return the ATS 4 sheet Calibration menu. Select 'Display Results' and scroll to the No Paper KHz sample page. '1=' will have a number displayed. Note the number.
    Power off and open the top cover.
    Locate the ATS sensor, there is a hole in the cover and in the hole, a white nylon slotted screw head (PL8.1, item 69 ).
    Each click is about the 25 KHz. Clockwise will increase the setting, Counter Clockwise will decrease the setting.
    Adjust the gear so the setting will be 290 plus/minus 25 KHz. For example, if the No Paper Sample 1=210, three clicks clockwise will bring the setting to 285 the next time you run the ATS calibration utility.
    Close the top cover, power on and enter diagnostics. Re-run the ATS 4-Sheet Calibration utility. The ATS should now set up correctly. You must do a power cycle between failed ATS setup

  • Anonymous Dec 20, 2007

    Plain paper is not the problem.

    But above is the setup/

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this might be a problem if you have multiple prints set to print
((make sure you have the printer turned off)) otherwise you it might print another page if you have multiple prints in the queue you will have to open a file that you are about to print click ok a page will open with a display print queue tab you can see all prints right click on the ones you don't need select cancel
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If you don't have a manual, you can find one here

My guess is either on the printer or the driver. Skimming the manual, it doesn't seem that you can set the default number of pages printed per sent print job on the printer, but that is something I would look into. This is a nice office printer, perhaps the printer is set to print multiple copies of everything it is sent. You could determine if it is the printer or driver/computer by printing to it from another computer.

If it is the computer, go into the control panel and select the properties for this printer. In there, check if the number of copies is improperly set to 5. This would happen for every print job sent from this system.

Does it print 5 copies of documents sent from different programs (i.e. Web Page, Word, Excel)? Quite possibly, one time you set it to print 5 copies and that application retained that as default. In that application, rather than clicking "print" click "printer setup" and look through the settings to see if it is requesting multiple copies.

I am 95% sure one of these three solutions will solve your problem.
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