Try doing this: Toggle the hold switch and put it back in the off position. Then press and hold the center button and the menu button simultaneously for ten seconds and the apple symbol should come up on the screen. Then it should work like normal. Hope this helps you!
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Actually this issue shouldn't really be that difficult to resolve. :) A simple reset should take care of it being frozen on the connected screen. Below I have posted a step by step on resetting an iPod.
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
As soon as you see the apple icon appear disconnect the iPod from your computer. After the iPod completely loads. reconnect it to make sure it is connecting and loading correctly. If this does not resolve your issue for any reason please do let me know. I have a few other options we could attempt. :) and the feed back is always good. It lets me know if I am actually helping people with they're issue's or not.
Try resetting the ipod while its connected to the computer by holding both the menu and center button at the same time for 6-10 seconds until you see an apple appear on the screen. You may need to repeat the reset. If this fails your looking at a hardware issue most likely. Good Luck.
Try doing this: Toggle the hold switch and put it back in the off position. Then press and hold the center button and the menu button simultaneously for ten seconds and the apple symbol should come up on the screen. Then it should work like normal. Hope this helps!
ok stay with me here first turn the lock on and then off, next push and hold the menu and the center buttons down AT THE SAME TIME for at least 30 seconds then see what happens, this is how you reset this player.
First, make sure the lock slider is in the proper position. I know, obvious, but you'd be surprised how often this happens.
Next, slide the lock slider to locked and then back. Then press and hold the Menu and Select (center) button for 6-8 seconds. Try a couple times if it doesn't work the first time. The ipod should reset and work.
If that didn't work, you can reset your ipod. But first, try connecting the ipod to your computer and see if it goes into sync mode. If so, wait for iTunes to load and then eject your ipod in iTunes and see if it works again.
To reset your ipod, slide the lock slider to locked and then back. Next hold the Play/Pause Button and the Menu button for 6-8 seconds. You may have to try this a couple times. The ipod should reset.
The last thing to do is to let your ipod discharge completely by leaving it at the frozen screen. Once your ipod is out of battery, reconnect it to you computer or a power adapter and let it charge. Then try to access it again or repeat the steps above.
OK what you need to do is reset it. To do this you will need to hold down the menu and select buttons simultaneously for approx 6 seconds until the apple logo appears on the screen. This should reset and un freeze your ipod.