Question about Hoover S3765-040 WindTunnel Bagless Canister Vacuum

1 Answer

Cannot disconnect the wand from the power cleaner

The small lever attachment to step on and depress the holding pin is broken. I need the part you screw on to the wand. I can't find any parts anywhere. I had to buy a new hose a little while back. THis is getting rediculous.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,673 Answers
Re: Cannot disconnect the wand from the power cleaner

Looks like you will have to replace the quick disconnect asm. part # 38646086, you should be able to order this thru a shop that repairs Hoovers. If this is less then 1 year, then it is under warranty. You can call Hoover's 1-800 #. should be in your owner manual and on the metal tag on the cannister to find out where you can get part.


Posted on Feb 17, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Self propelled high speed

If by "lever" you mean the step on rocker pedal at the rear of the unit, then we're talking about the same thing. If not, then I have no idea what lever would move to "D" or "I". When the pedal is depressed on one side it puts the drive mechanism into gear, when it's depressed the other side it moves the drive mechanism out of gear. It's about that simple, unless the pedal is broken inside the drive box, then nothing happens either way, usually. The only way to tell if it's really broken is to try it in both directions, if there's no drive in either side then there's a problem in the box. You'll need to take it to a qualified repair shop, not everyone can repair these drive boxes.

Nov 11, 2013 | Kirby G4 Bagged Upright Vacuum

1 Answer

I have a Dyson Animal vacuum. My wife removed the handle to use some of the attachments for cleaning. When placing the handle back to the vacuum, she attached the top part of the handle back to the...

Hi there,

Sorry to hear you're having difficulties with your DC07 Animal. From what you've described, it sounds as if the wand has been replaced on the cleaner without the hose being retracted. To remove the wand from the machine, hold the cleaner securely in place by placing one foot on the cleaner head, then pull the wand up forcefully whilst holding the purple quick-draw hose release (located above the on/off switch) down. Make sure you are not leaning over the top of the wand as you do this.

Once you've freed the wand from the cleaner, make sure you retract the wand before replacing it on the cleaner again. Hold down the hose release button on the hose cuff as you retract the wand inside the hose.

You might find it useful to refer to the user guide supplied with the cleaner - in case you don't have this to hand, you can download a copy here:

If you have any further queries about using or maintaining your Dyson cleaner, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need. Alternatively, you can resolve many issues without picking up the phone by visiting and clicking 'Support'.

Kind regards,

Dyson Online Customer Support

Aug 28, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson dc27 (not ball version) extension wand will not release from the body. Have had the the vacuum cleaner for a year and it has been fine until now. Have tried disconnecting aluminium tube from the hose...

Hi there,

Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:

  • Pull the wand up as far as it will go
  • With the rear of the cleaner facing you, follow the hose down to where it attaches at the base of the machine
  • Grip the section of loose hose and pull it away from the cleaner
  • Holding the loose section of hose out of the way, pull the hose release tab
  • With the base of the hose detached from the cleaner, allow the hose to straighten itself out
  • Reattach hose to cleaner
You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Dyson Customer Service

Aug 01, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

Will not come on electrolux cannister renissance

The Renaissance and a few other models require a series of steps in troubleshooting, done in specific order, to diagnose the problem. The vacuum, hose, wands, and power nozzle need to be taken to an authorized Aerus Electrolux shop for this. The service manual is only available to the service techs, and franchise owner.
If these steps aren't followed, additional problems may result.

Things you can check include:
1. Afterfilter. This is located beneath the on-board tools. Open the access door to the tool holder by pressing latch at front of door. Squeeze clips at the front of the tray and lift to remove. If the filter is dirty, replace it. Turn vacuum on and see if it works.

2. Check for clogs in hose, wands, and power nozzle.
Disconnect hose, hold one end up, and drop a coin in. Lift end of hose so that the coin drops out. If it doesn't there's a clog that needs cleared. You may be able to do this by attaching the hose to the blower hole, placing the other end into intake and holding it there, and turning on the vacuum. If this doesn't work, it will need to be taken to the Aerus shop for clearing.
Visually check wands for a clog. A clog in the wands can be cleared with a broom stick or similar item.
Visually check the power nozzle from the bottom and the wand connection. If no clog is seen, try dropping a coin into the wand connection and seeing if it drops through. A clog here can be cleared using a wooden spoon handle or similar blunt stick.

Feb 15, 2011 | Electrolux Lux 5500 Canister Vacuum

1 Answer

Same problems - power nozzle motor does not work after cleaning the brush and pressing the reset button. Also the handle button which turns on the nozzle does not light up (my wife thought it lit up...


This is a pretty common problem on the Guardian, and it's usually caused by 1 of two things. Both are pretty simple fixes. The first thing you should try is simply eliminating the wand assemblies from the vacuum cleaner. So remove the hose from the upper wand, and disconnect the lower wand from the power nozzle. Now try connecting the hose directly into the power nozzle and turn on the vacuum cleaner, and power nozzle. Does it work? If yes, then one of your wands has gone bad, and you'll need to replace it. Here's a link to the wands on our website if you need purchase a new Guardian wand;

Electrolux Guardian Replacement Wand Assembly

If the power nozzle still won't come on, then you may have a much simplier problem. This is either a terrible design by Aerus, or they knew this was going to happen, and made it this way so you'd have to take your machine into to have them service it. It's a very simple problem usually.

Look on the neck of the power nozzle. You will see a small circle indent on the front part of the neck located underneath of where the wand connects into the neck. This is actually a cover that hides a screw below. Simply use a small flat head screw driver, and pop off the small circular cap that hides the screw. There is a Star bit screw underneath. I believe it's a T15, but it may be a T10 sized screw. Use I believe a T15 Torx screw driver and remove the screw from the neck.

Once the screw has been removed, Use a flathead screw driver, and pry the front cover of the neck off. It shouldn't take a lot of force, and should come off pretty easily. Once this has been removed, you should see to metal pins, and two lead wires. What happens is the lead wire becomes disconnected from the metal pin, which then prevents the power nozzle from turning on. Simply reattach the lead wire into the metal pin, and snap the front cover of the neck back on. Put your screw back in, and your screw cover (or you can just leave this part off, you'll probably be having to remove it frequently to reinstall the lead wire, lol).

If neither of these two problems fixed your machine, then it sounds like you may have a bad hose assembly. Hopefully this isn't the case, and it's usually not. 9 times out of 10, it's just the lead wire that's come loose. If you do however need to buy a hose, here's a link to the Guardian hose on our site;

Electrolux Guardian Replacement Electric Hose Assembly, Blue Color

If you found this solution helpful, please be sure to leave feedback for me. Leaving feedback is greatly appreciated by the FixYa community, and ensures that repair experts continue to leave great FREE advice, as opposed to just answering the premium, or paid questions.

Thanks so much,

Chris Jones

Jan 07, 2011 | Electrolux Guardian Bagged Canister Vacuum

1 Answer

Central vacuum won't start even after depressing the reset button on the carpet sweeper. Hose and wand appear to be unclogged.

Is it only the power head that's not working, or the central vacuum itself? Disconnect wands from hose, turn on, and hold hand over hose end to check for suction. If none, go through first set of steps below.

If the vacuum:
1. Press reset button on vacuum.
2. Check circuit breaker at the circuit box to make sure it's ON.
3. Make sure the unit is plugged in completely.
4. Use a voltage tester to check for power at the outlet.
5. Check filter. If dirty rinse it with warm water, and allow to dry thoroughly. I strongly suggest having a second filter for use during drying, then just trade off using them.

If the vacuum still doesn't turn on, consider the following:]
Broken or worn out power switch in hose handle...Switch needs replaced.
Broken wire in hose...Replace hose.
Bad connection...Needs taken to an authorized Aerus service center for check and repair.

If the power nozzle (suction at end of hose, but power nozzle doesn't work:
1. Ensure the brush has been thoroughly cleaned of any hair, string, and other items that may have wrapped around it.
2. Power nozzle motor runs, but brush doesn't turn when vacuum is on...belt needs replaced.
3. Power nozzle motor does not run...All wiring, connections, and motor need to be checked.

If you can't determine the problem with the above helps, the entire machine, including hose, wands, and power nozzle, needs to be taken to an authorized Aerus service center for complete check.
If you don't know the location of the nearest Aerus Electrolux store, go to below site, type in zip code, and click on "view dealer list". They may also be able to send someone to pick it up.

The reset button on the "sweeper" is only to start the "sweeper" motor after it has shut off due to the brush getting jammed. It doesn't effect the vacuum operation.

Oct 12, 2010 | Electrolux Central Vacuum

1 Answer

Nedd power head wand for Fantom Model BPSRLC51

the best bet would be to look on ebay. the fantom line was discontinued

Jul 28, 2009 | Fantom Vacums Lighting Canister Vacuum

2 Answers

The clip that holds the EL5 powerhead to the wand has broken (again). How does one fix this?

i found this part online- search for part # via an exploded parts diagram of your specific unit (via google)
i ordered 5 of them because it always breaks or pops out.
this is a nice machine with crappy parts.
sorry :(

May 03, 2009 | Electrolux EL7020A Oxygen 3 Ultra Canister...

2 Answers

The roller brush will not stay on-& the cord rewind is stuck on

There is a reset on the power head, does the wand fit tight in the neck of the power head, if not you may have a problem there, either the wand or the neck. If the lever is stuck on, then it is jammed or broke, maybe a spring is out of place, in any event the canister will have to be taken apart to see what the problem is.

Feb 19, 2008 | Electrolux EL7020A Oxygen 3 Ultra Canister...

Not finding what you are looking for?
Hoover S3765-040 WindTunnel Bagless Canister Vacuum Logo

108 people viewed this question

Ask a Question

Usually answered in minutes!

Top Hoover Vacuums Experts


Level 3 Expert

18259 Answers

Roger Potts

Level 3 Expert

694 Answers

Ryan S
Ryan S

Level 2 Expert

328 Answers

Are you a Hoover Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides