Question about OKI C5500n Laser Printer

2 Answers

One paper was obstructed and removed allready. He stil give service call fatal error 980. what can i do?

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  • apegape Jun 16, 2009

    I already did what you told. And there is realy no more paper inside. What can i do more?

  • apegape Jun 16, 2009

    you could still have some paper stuck inside


    turn off the printer.
    Remove any paper trays. Inspect them for wrinkled or damaged paper.
    Also open the back cover of the printer if this model has one.
    Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
    If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
    If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
    If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
    Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
    If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

    I have don this all but the message is still the same. Please help me

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Most likely you have paper wrapped around the fuser or at least stuck in the fusers sensor So remove anywhere you can see paper. If not it will need a replacement fusing unit.
If the printer in warranty call the service center.

Thanks
K

Posted on Jun 16, 2009

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  • OKI Master
  • 13,433 Answers

You could still have some paper stuck inside

  1. turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.


if the problem is not solved try unplugging the machine for a moment and try again,

Posted on Jun 16, 2009

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