Question about RCA TH1602 MP3 Player

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The player turns on but does is not do anything else.

My computer no longer recognizes the pearl when I plug it into the usb port.

The device will not even power down. I have to pull the battery out. I only bought it 5 weeks ago.

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One time I replaced my battery and my unit would not go any further than the Pearl logo and my computer would not recognize it. So, I downloaded the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1, and followed all the troubleshooting instructions that popup when you start the program:

start the program,
remove the battery,
hold the play button while plugging into usb,
release the play button the the term "initalizing" replaces "searching",
check the box that says "format data" (you can try it first without formatting and maybe save all your music),
click the start button to replace the firmware.

After I did this, my pearl started normally, and my computer recognized it again.

Posted on Sep 20, 2009

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1 Answer

One of my usb ports won't work properly. If you plug something to it for longer than half an hour the usb port stops recognizing the device you plugged. I have an hp dv7 4190us laptop.


Start with the normal fixing methods, including uninstalling the drivers for your devices and reinstalling them. if That didn't work! Next try System Restore thinking that maybe you have installed something and it caused a conflict with the USB system drivers. That didn't work!

go to Device Manager and uninstall all of the devices under USB Controllers. Restart the computer, reinstall the USB drivers,

You may also see in Device Manager that the device shows up as an "Unknown Devic

last fix for the problem? Well, apparently it's a super simple solution! No need to edit the registry, uninstall drivers, or anything of that sort.

Simply UNPLUG YOUR COMPUTER FROM THE POWER SUPPLY. Yes that's it! Note that this does not mean just turning off your computer because modern computers don't really turn off when you press the power button as the motherboard still gets power.

First to explain, the motherboard is where all of hardware of the computer is connected to, including the USB ports. Sometimes the motherboard needs to be "rebooted" also because something can go wrong, i.e. all your USB ports suddenly stop working. The small microprocessor on the motherboard will reload the drivers and your USB ports should be back to recognizing all devices!

So first turn off your computer using Shut Down or pressing the power button and then UNPLUG it from the wall outlet. Let it sit for about a minute and then plug it back in.

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1 Answer

My computer wont detect the mp3 and connect


Is the player working normally otherwise?

If so, then try the player in a different USB port on your computer. When plugged in, the display of the Pearl should say that it is connected to a USB device and it will show up automatically as a removable external drive in your windows explorer.

If not, then upgrade the firmware in the unit and the computer will recognize it again. Download the firmware upgradefrom http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1, and follow all the troubleshooting instructions that popup when you start the program:

start the program,
remove the battery,
hold the play button while plugging into usb,
release the play button the the term "initalizing" replaces "searching",
check the box that says "format data" (you can try it first without this checked, it may work and will save your music),
click the start button to replace the firmware.

After I did this, my pearl started normally, and my computer recognized it again.

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Sansa view is no longer recognized when plugged into USB port


Solutions are in order of increasing probability of data loss AND device recovery.
Screen messages are loose approximations

A Soft Reset
1. Hold Power switch up for 5 seconds.
2. Screen displays "Goodbye".
3. Restart

B. Hard Reset
1. Hold Power Switch for 30 seconds
2. Restart

C. Recovery Mode
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold Home button
4. Connect USB cable to device
5. Screen displays "USB" in small type and "16 MB Format" shows up in My Computer
6. Copy firmware files to "16 MB Format" drive letter
7. Disconnect USB cable
8. Screen displays "Firmware update"
9. Restart device

C. Force Format (This one wipes the data partition. Make sure all needed music/pictures/video exist elsewhere)

1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold top/North/up of Scroll Wheel
4. Connect USB cable to device
5. Screen displays "Format and lose data"
6. Press right/East on Scroll Wheel to confirm
7. Screen displays "Formatting"
8. Restart device

D. Manufacturing Mode (included for completeness only)
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold centre of Scroll Wheel button
4. Connect USB cable to device
5. Windows detects a new hardware device
6. ???
7. ???
8. ???

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2 Answers

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When my computer wouldn't recognize my Pearl, these are the steps I followed after downloading the firmware upgrade from http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1

remove the battery,
start the program,
hold the play button while plugging into usb,
release the play button when the term "initializing" replaces "searching",
click the start button to replace the firmware.

You might want to try leaving the "format data" box unchecked the first time. If that doesn't work and allow you to backup your music, bite the bullet and format the data area.

After I did this, my pearl started normally, and my computer recognized it again. It also fixed my aac-error problem.

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2 Answers

SwiMP3 was not safely removed and now it is not recognized


Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU! Also make sure if your device requires "DRIVERS" or if you have a CD download and install that before anything.

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1 Answer

Computer not recongize the rca th1602 mp3 player


The first time I tried to restore the firmware in my Pearl it would not recognize it. I had to follow all the troubleshooting instructions that popup when you run the software. Basically, try taking the battery out and waiting 10 seconds or so. Run the software and read all the instructions at the bottom of the popup window. then hold the play button, plug your player in, and keep holding that button until the software recognizes it. It works.

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1 Answer

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Either 1) the USB port on the laptop is not a USB 2.0 port, and therefore is too weak to power the mp3 player

or

2) The hold/lock switch is engaged

or

3) you plugged it in without installing the installation software

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3 Answers

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I had the same problem, usually plugging it into the usb port on the pc and verifying the files on the player, then disconnecting the player will solve the problem. Other times i have to reformat the player, if you do that, you will have to put all your music back on. It's a pain, this has happened to me 4 times, I've only had this thing less than 6 months! It was inexpensive, I guess you get what you pay for, but I like having a AAA battery instead of having to remember to plug it in to the pc to recharge every 15 hrs.

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1 Answer

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First, make sure that your OS is compatible - if you have Vista, you must go to RCA's website and get a new version of the software.

If you have XP:
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard

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