Question about HP DeskJet 6988 Printer

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HP 6988 printer stopped working wirelessly after power fail. Network lights indicate that it's still connected and the proper information is still programmed in the printer but it still reads "offline".

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  • ntw1mom Jun 16, 2009

    It shows on the control panel as Error - Offline.  Nothing I have tried can make it go online.

    Any other suggestions?

  • Anonymous Mar 14, 2014

    the power feed and network lights are blinking

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  • Master
  • 828 Answers

This time your printer is offline in the control panel... keep it online at your printer setting....

Posted on Jun 16, 2009

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1 Answer

Where to find driver for HP Deskjet 6988 printer in Windows 7 ?


You'll find any available drivers for the HP Deskjet 6988 on the support page for the 6980 series printers: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-6980-printer-series/468002/model/3422864 .

The Windows 7 driver should be found by Windows Update when you connect the printer with a USB cable. If you are using the printer in a network, you need to manually add a printer (using the wizard) from the Printers and Devices Control Panel. Start this after you have the printer connected to your router or switch. See https://support.hp.com/us-en/document/c01796879 and expand the section for Wireless or Wired Connection (Windows 7, Vista).

I hope this helps.

Cindy Wells

Apr 14, 2017 | HP Office Equipment & Supplies

1 Answer

Wifi light is orange


The colors of the WiFi indicator light show the network status of the printer.
  • Off means one of the following:
    • The printer is turned off or is powering up.
    • The printer is not connected to a wireless network and in power saver mode. In power saver mode, the power light pulses on and off.
    • The printer is connected to an ethernet network. Refer to the Quick Reference Guide to find out if your printer has ethernet capability.
  • Solid orange means one of the following:
    • The printer has not yet been configured for a wireless network.
    • The printer is configured for an ad hoc connection, but it is not currently communicating with another ad hoc device.
  • Blinking orange on the WiFi light means one of the following:
    • The printer is out of the range of the wireless access point (wireless router).
    • The printer is trying to communicate with the wireless access point but the wireless point is turned off or not working properly.
    • Either the configured printer of the wireless access point has been turned off and back on, or the printer is trying to establish communications with the network.
    • The wireless settings of the printer may no longer be valid.
  • Green means that the printer is connected to a wireless network and is ready for use.

Feb 02, 2012 | Lexmark Z Office Equipment & Supplies

1 Answer

How do i get my printer to work and stop the wifi button from flashing red? my internet is connected but the printer is not


Blinking WiFi light indicates that the printer is either trying to connect to a wireless network or not at all. Unplug the printer from the power outlet. Replug after 10 seconds. This will give enough time for the printer to reset. If WiFi light continues to blink, you may need to reset the printer's wireless network adapter. Please refer to this article: How to Reset the Z1400 and Z1500 Series Network Settings. The WiFi light will then turn off momentarily, then lights up solid orange. Launch the Lexmark Wireless Setup Utility to reconnect printer to your wireless network.

May 08, 2011 | Lexmark Z1420 Printer

1 Answer

Just bought a NetGear WNDR 3400 router and used the set-up wizard. Set-up was successful and two my two laptops are commiunicating with the router and I am able to get on the internet. I can't get an HP...


Is the printer software installed on the laptops? Are you trying to print from the laptop itself, or a phone or tablet?
Sounds like from what you said the devices are on the network, but they still need the correct software to communicate with each other.

Try to use a smartphone and install the HP mobile printing app, if that app is able to find your printer, it is indeed on the network correctly.

If you can print from the phone/tablet, but not the laptops, you need to install the software drivers for your printer to your laptop(s) you wish to print from.

Here is a link to the Windows Drivers

HP Software drivers - HP Deskjet 6988 Printer Software and Drivers

May 16, 2017 | HP DeskJet 6988 Printer

1 Answer

I have a hp pavilion dv7-2277cl laptop (64 bit) and a hp laserjet 2605dn. suddenly the communication between the two has gone missing. This is a wireless network and worked until last week. I have down...


The one that is missing in the network is the printer.So try to reconfigure the IP of the printer again using the wireless wizard in the printer manager. Or go to Using the HP Network Diagnostic Utility in Windows - HP Customer Care (United States - English)

Also ; Very seldom does the printer itself cause problems. To determine if you have printer trouble, do the following:
  • If you're using a wireless connection, see if the wireless indicator lamp is illuminated? Can you turn on the wireless radio from the control panel of the printer?
  • Print a Network Configuration page and a Wireless Network Test report from your printer's control panel, if available.
    • Does the Wireless Network Test report indicate trouble?
    • Does the report indicate that the printer is connected to your wireless router, and not to a neighbor's? The network name the printer is connected to will be shown on the both the Network Configuration page and Wireless Network Test report.
    • Compare the printer's IP address [X]
      IP address
      An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5. to the gateway IP address [X]
      Gateway IP address
      This is the IP address of your wireless router. . They should have a similar format (for example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5). If the printer has an IP address similar to 169.254.XXX.XXX, it probably is not connected to your wireless network.
    • On some printers, the Network Configuration page will list all wireless networks detected in your area. Is your network listed among those found? Does it have good signal strength?
    • Are there several wireless networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel to 1, 6 or 11.
  • Are there any error messages on the printer or unexpected blinking lights (consult your manual to determine what to expect)?
  • Reset your printer (usually by removing the power cord from the back of the printer, waiting 30 seconds and then reconnecting the cord. Consult your manual for specifics).
  • Restart your wireless router [X]
    Wireless router
    A wireless router is networking hardware that allows both wired and wireless devices to connect to a network. When connected to a wireless router, devices such as computers, printers, and other Wi-Fi enabled electronics can share one Internet connection AND connect to each other. Connections can be made to the wireless router through a wireless connection or a wired connection using an Ethernet cable. by unplugging the power cord, waiting 60 seconds, then reconnecting the cord to the wireless router.

Dec 16, 2010 | HP Color LaserJet 3500 Printer

1 Answer

HP P2015dn wirless connection stopped working


Hi,
There is not wireless netwrok card is HP LJ P2015dn, However as i can understand you r using External Wireless Router or Wireless network or jet-direct card if u r able to work fine on USB than printer printing mechanism is working fine.
If u connect the printer via wired network connection and it keeps on loosing IP address than it may be problem with onboard network card of the printer.
If printer keeps on loosing IP Address than try upgrading the firmware of the printer.
To check the firmware and IP Address of the printer print a configuration page by pressing and holding down green button for 6 to 7 seconds

May 28, 2009 | HP LaserJet P2015dn Printer

1 Answer

Need to reinstall print 6988


If you're on XP, download HP Deskjet Basic Feature Software/Driver and then install this software.

Next, go to the "Printers and Faxes" part of the XP control panel and add the printer. Unless the printer has its own server (very unlikely for home use), then even if it is installed on a wired or wireless network, you need to add it as a local printer (again this should be done even if you have it connected to your local network), then add the printer. You may need to add a new port for the networked printer.

I hope this helps.

Mike

Jan 17, 2009 | HP DeskJet 6988 Printer

1 Answer

The printer has no connection to the printer


the answer is dependent on the printer model, OS, connection(cable wireless, local, network)
please supply more information

generically,
Have You, did you, does
  • followed the instructions
  • connect the cables,
    & to the proper sockets,
  • installed necessary drivers
  • rebooted
  • powered on the printer,
  • device ever worked with the pc before
  • do the power lights come on all devices
  • checked the cables
  • connected the printer to a different pc
  • connected the pc to a diferent printer
  • even bothered to look up the FAQ on the manufactures web site

Jul 12, 2008 | HP Office Equipment & Supplies

1 Answer

HP 6980


I had this issue with my 6988 printer---the solution was to unplug the power cord and then press and hold the power button for 30 seconds---thus draining off the static charge in the printer--- plug power cord back in---good to go.

Jun 24, 2008 | HP Deskjet 6980 InkJet Photo Printer

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