Question about Gateway 835GM (835GH) PC Desktop

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Gateway Desktop WindowsXP Virus Infection, Comp no longer working

Ok, so i was downloading a music organizer and one way or the other i think i got some viruses. I kept getting popups out of nowhere saying i had 24 viruses, 17 of which were dangerous and to pay for virus software. Anyways, i kept trying to do a system restore, but it didnt let me go to a date prior than that day. Which i thought was weird. I was running norton 2009 and it said it found some viruses on my comp. and they were "removed." But i still kept getting the popups saying i had viruses. I didnt want to do a full system restore because i didnt want to lose any of my data. i had tons of my daughters pics and videos of when she was a baby, and i hated the thought of losing them. i still feel very bummed about it. Anyways, i decided to do a repair windows with the original operating disk. I inserted it, and it asked me what i wanted to do, i clicked on repair windows, and it started going through the beginning of the installation but i got scared because when it was going through the installation process i for some reason thought i was going to lose my data. So i cancelled. Then i tried to go through the disk again and this time it no longer asked me if i wanted a repair windows or full system restore. it just started doing the installation, so i let it go through, but i kept getting popups saying a file was corrupt and that i could retry or skip. i kept pushing skip because retry would do the trick. so when it finally got through the installation it just said a file was corrupt and the installation couldnt complete. i tried turning on my comp and now it wont load all the way through a black screen comes up with the white letters saying file corrupt. try installing file again. i dont know what to do! how can i get my precious files back. i feel so helpless. can someone please help. i really dont have money to get it seen my a pro. i will really appreciate any advice. thanks in advance. Sandra

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  • SANDRA Jun 16, 2009

    Just FYI, i dont have the comp listed on there. My comp is a gataway 310, and i cant go and download anything onto my comp because when i go to turn on my computer i just get a black screen saying a certain file is corrupt, and that ineed to install it.

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  • Gateway Master
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You can download a boot CD system and start computer from CD to save your files.

A boot CD is a CD with Windows installed , so that you can start computer rom CD instead that from Windows.
this will allow you to save your files starting from the boot cd and browsing the folder:C:\Documents and Settings\YourUserName.....this folder with your username will contain desktop and My documents.

You can download a boot cd here: Ultimate Boot CD - Download the UBCD
Alternative solutions are removing the hard drive, or booting from USB.

Posted on Jun 16, 2009

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  • Master
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Try this site and download this removal virus.... it will help you stop the pop-ups.. http://leerz25.sitesled.com

Posted on Jun 16, 2009

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