Question about Brother MFC-5840CN All-In-One InkJet Printer

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Installation problems After installing the software IAW the setup guide the diagnostics say that with the SCANNER there is no communication ALL other devices OK ie printer/copier and fax? Tried reinstalling, and repairing the software suite as per the setup guide, still the scanner isnt recognised. Had Brother on the phone talking me through downloading drivers and trying to install them but when I look at the scanners and cameras, after the drivers have been seemingly being installed, in the control panel the scanner isnt fact there is nothing? very frustrating. I have installed the machine without ANY problems on my laptop and everything works? Something is stipping the scanner being recognised on my desktop....what? I have turned off the Windows firewall so its not that?.......................HELP!!

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Re: Installation problems

How do you connect the mfc to your computer/laptop? In case you use usb make sure that the cable isnt longer than 3m and it is connected directly to your comp/lap usb. Do NOT connect to a hub. This causes a prob with the scanner.
In case you have it installed within a network (RJ45) there is a guide which can be download from brother homepage of your country. It explains the settings and installing for the scanner and printer.

Posted on Oct 31, 2007

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I get error 'Unable to find destination PC-Check the PC' on Kyocera Mita


This error means that there is a communication problem between the printer and the computer that is receiving scanned file. The error is usually prompted on network installed printers.

Check to ensure that the Scanner File Utility software is running and the computer is able to receive data.
Try restarting the computer and printer. Disconnect both units from power supply for five minutes before restarting.
Check if you have firewall or security software active on computer that can block communication from scanner. Ensure that the scanner utility is listedas an exception on firewall settings, if the application is not present, then you need to add it to allowed applications list.
Ensure that you have granted Scanner Utility access to system resources if asked.
Reinstall printer software and driver on PC. This can be done either using the disk provided with the printer, or using the download from Mita website.
Test the computer network cable. If cable is worn it can cause communication errors. This problem is usually occurring on LAN (network) printer installation. If using local installation via USB, then test using a different USB cable. If USB cable is damaged or too long (over 10 m.) , then you may get the error stated on local installation.

The most common reason for this problem is firewall settings or network problems. Network problems may be difficult to troubleshoot. Remember also that there is a built in firewall in the router resident software. If the router is set to block inbound communication from printer to computer, or if printer and computer are in two different IP ranges (eg. and, then you may get communication between computer and printer blocked by router firewall.

Here a setup manual (click to download), also ensure that you have performed scanner setup correctly.

Here also Kyocera Mita download driver page:Kyocera's managed print services .


on Mar 31, 2010 | Kyocera Mita KM-3035 All-In-One Laser...


Having problems installing or with the install of your all in one

The biggest problems people report having are: my scanner doesnt work; it wont communicate; the install wont completly install; it prints and copies but it wont scan.
here is what i feel is probably the most important thing to remember when installing any all in one.

1:disconnect from the web and disable your antivirus prior to begining your installation of your new all in one.

reason: many antivirus software programs see scanner drivers as virus like activity and will prevent thier installation in part or as a whole.

If you are downloading drivers or installation software from the web. Save the files to you desk top. disconnect from the web,disable your antivirus, and run the install from the desktop

on Dec 02, 2009 | Printers & Copiers

1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem

It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

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    I nees a setup sheet to re-install my P4350

    from the desktop,click start programs lexmark 4300 series uninstall. follow the instructions on screen to remove the printer software.restart the cancel on any add new hardware screens insert the installation cd
    IF the software installation screen does not appear. from the desktop double click my computer in windows xp click start to access the MY Computer icon.Double click the cd rom drive icon. If nessessary,double click SETUP ExE .when the software installation screen appears, click install or install now Follow the instructions on the computer screen to complete the installation.

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    Hp officejet J4580 will not print

    First do not plug the Printer USB cable

    Start Installation and then when Setup asks to connect the USB cable Plugin to your system.
    Make sure the Printer is connected and Powered ON during the initial setup.

    i think this shall resolve ur problem

    Follow these steps to remove any installed or partly installed software, and then reinstall the software for the product. Step one: Uninstall the software
    1. Disconnect the USB cable from the computer.
    2. Click Start , and then click Control Panel .
    3. Click Add or Remove Programs .
    4. Remove all items that are related to HP software. To do this, use the following steps:
      1. Make sure that the option Change or Remove Programs is selected.
      2. Click the HP software to uninstall, and then click Remove .
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    In case you have McAfee anti Virus software install please make sure that it is not blocking the HP setup EXE files.

    Dec 30, 2008 | HP OfficeJet J4580 All-In-One Laser...

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    Communication problem with a MP210 Canon Pixma

    Yes! No WIA, no scanning! It means Windows Image Aquisition is not turned on... Not only will the scanner not work but also other Imaging devices like cameras. The best way to find out will be to try and scan from Microsoft Paint. Go to Start, all programs, accessories then look for paint. When paint opens, click file then from scanners or cameras. Try to scan, if it scans then WIA is ok.
    It means is the scanner software that was not installed correctly so uninstall reinstall just the scanner software! If Paint does not scan, then its your computer's Operating system (winxp) at fault. Make sure WIA is started, or better try to restart that service (in control panel, administrative tools, services, look for Windows Image Aquisition, restart the service).

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    Lost my installation disk

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    Vote the solution.


    Aug 15, 2008 | Lexmark Z600 InkJet Printer

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