Hello. Since I'm from Norway, there might be some strange words, translation and sentences here...
First remove the hood.
Look at the inside of the push button units (not literally inside, but from the inside of the stroller), the sides that face each other. There are two screws inside each push button unit, which you should see only the ends of. They are black as everything else, and difficult to spot. One of the screws are slightly hidden by the hood clip. On one of the units, one screw is propably missing. It has unscrewed itself and landed inside the unit - jamming the push button.
Use a flathead screwdriver to pry out the button. It is very easy.
Then you have to remove the bolt, which I don't know the name of. Some sort of nail that bolts the unit together. Either drill (use caution) or just destroy it with a pair of pliers from the button side. After some minutes you can hammer it out into the stroller's seat. The unit is free, and you can pull it apart. Look for the screw inside, and fit it where it belongs. Use some glue to make it stick forever.
Click everything in place and use a suitable screw and M6 nut to temporarily hold everything together. Test it with the push button - it will work perfectly. Get hold of a nail gun or whatever it's called and close the case.
You can't get the hood on without the proper nail. I still haven't gotten this far...
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No the Quinny Zapp / Quinny Zapp Xtra chassis is not suitable to use with a carrycot. Due to the lightweight and short wheel based nature of the Zapp / Zapp Xtra chassis design the use of a carrycot is dangerous as it may cause instability / tipping.
The Quinny Zapp / Quinny Zapp Xtra chassis can be used with a Maxi Cosi Pebble or Maxi Cosi CabrioFix carseat but not a carrycot.
The Quinny Zapp / Quinny Zapp Xtra is not suitable to use with a carrycot. Due to the lightweight and short wheel base of the Quinny Zapp / Quinny Zapp Xtra use of a carrycot is dangerous as it may cause instability and tipping.
The chassis can be used with a Maxi Cosi Pebble or Maxi Cosi CabrioFix carseat from birth. The Quinny Zapp Xtra seat unit can be used with the From Birth Inlay for suitability from birth.
Yes the Quinny Zapp Xtra seat unit can be purchased as an accessory from your local Quinny retailer and fitted to a standard Zapp chassis. You will need to remove the standard Zapp fabric from the chassis.
The chassis needs to come to Quinny engineers for inspection / repair work required.
If you're in the UK and the Quinny Zapp Xtra is under 2 years old please contact your retailer with proof of purchase under standard warranty terms and conditions they can make arrangements for it to come in for inspection / repair work required.
If you're in the UK and the Quinny Zapp Xtra is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss chargeable inspection & repair work required.
If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for the enquiry to be sent to the customer care team in your country who can assist further.
No the new Quinny Zapp Xtra sun canopy is part of the seat fabric.
If you wish to turn your standard Quinny Zapp into a Quinny Zapp Xtra you need to purchase the Quinny Zapp Xtra seat unit as an accessory from your local retailer as it will have the seat frame and the adaptors required to fit it into the chassis you have.
Visit www.quinny.com to find your nearest retailer.
You have hopefully sorted this out by now, but I had a similar problem with my Quinny Zapp. I sprayed the button with WD40 (between the button and the surrounding plastic) and this did the trick for mine.