Question about Zenith Z50PX2D 50 in. Plasma HDTV
I've had this TV for 18 months with no extended warranty. The last TV I bought lasted 18 years so I didn't think it made any sense to buy a 2 or 3 year extended warranty. Now I read all over the Internet that this is a common problem with the Z50PX2D and that Zenith won't acknowledge this as a problem. Sounds like a class action suite is in order. Anybody up for that?
It is wonderful that lg is replacing the boards, but unfortunately, I don't think that they will provide this service forever. So if anyone reads this after being denied by LG, visit tristatemodule.com and you will be able to purchase any of the circuits in the set for cheaper than you will be able to from LG. I work for Tri State Module as a technician specializing in plasmas. All circuits come with a one year warranty, and I will personally repair all boards
Posted on Apr 16, 2008
On 1/15/08 a service tech came out and replaced:
1 #6871qch059b - c (control) board
1 #6871qzh044c - z board
1 #6871qyh039b - y sustain board
Everything was replaced and the set tested ok. I even set my pc desktop to an all white background to check for the notorious "red sparklies". So far so good.
Also ordered but not installed were:
1 #6871qdh080a - y drive top
1 #6871qdh081a - y drive bottom
These could not be replaced because LG sent the wrong part. Fotunately they were not critical for the immediate repair. I did however make it clear to the tech that he should obtain the correct parts and bring them to me in case of future need. I watched the repair process carefully and even assisted where possible. I would encourage any reader with a moderate level of mechanical know-how to do the same since it was a simple process of unscrewing and unplugging the old boards and reinstalling the new ones the same way. Anyone who has ever upgraded a pc should be capable of performing this repair. That is why I included the part numbers. Apparently the Y sustain and Z boards are the most common failures but replacing all at the same time will prevent a "daisy chain" of failures. Unfortunately I am unsure what steps are necessary to obtain these boards or how much LG would charge for them. I hope some of you find this info usefull and good luck to all.
Next time I am going LCD, probably Samsung.
Posted on Jan 17, 2008
Solution 7 is the best. I followed it and LG assigned an authorized TV repair shop to come and fix it on site. Cost? Zero.
LG is very good in their response, took only a few minutes to give them the facts. Be sure you have serial #. This is important.
Thanks to poster of Solution #7 !!
Posted on Oct 30, 2008
OK I bought my Zenith Jan 06 and heard the two loup pops Sept 08 2 years 9 months. I read dawgboys post( Solution 7) and followed it to the T. It was a shot in the dark being that far out of warranty but I tried anyway. LG extended my warranty parts and labor. This company did the right thing and I will definitley recommend them and buy their products again. Thank you dawgboy and the rest for your insight.
Posted on Sep 23, 2008
Ok the covering part only for us, Call Mike's fix and he is a *********, he has not gotten the fax from LG and he said I would have to paid him $67 plu stax for him to telling me what is wrong with it and then he could tell me how much to labor will be....... I am going to call LG back and ask them to refax it and ask them if this has the parts on it that he is to replace or what.......
From what I am reading we are looking at around 500 or more to get this fixed and I will not pay that for there problem!!! I will contact BB or law suit first. does anyone Know of any class action law suit yet? because I want in!!!
Posted on Sep 04, 2008
I myself have a Z50PX2D and the thing when out as well...I called Zenith ...well LG now and the first try was a no-go and the second the guy wouldnt do anything without my recipt and this tv was bought in late 2005 and here it is 2008 and I don have the reciept....well the third call I spoke with Jessica and she is a service manager at LG and she extended my Warranty and I have to wait until tuesday after momorial day monday and have the tv repair place come out and repair the tv since the 50 incher is automatically a in-house service call b/c of the size...I hope all will be fixed and I too will requst that all the boards be replaced, But with me not even having the reciept to fax them and they are still repairing the tv...I will always buy a LG in the future for now on just b/c of this super awsome very nice super deed that they have done....yahoooooo!!!!
Posted on May 24, 2008
Similar to other users, my 50PX1D went pop. Called customer service, and with polite conversation and mentioning websites citing this problem as a fairly regular happening, LG is paying for the full fix even thought I'm 3 months out of warranty. Call 877.543.8325. Have your receipt. Be polite and firmly request that they should pay for the whole thing. My repair guy seemed fairly knowledgable and said the new parts are 'improved', so this shouldn't happen in another 2 years. Thus, LG has basically accepted that they have a design issue and fixed it. Therefore, they really should pay for this fix. I'm without a TV, but it seems they're taking care of it with little pain, so I'd probably support LG in the future.
Posted on May 17, 2008
I guss I am the luckiest one here, I had my 50" Z for 3y 6m and POP goes the tube. Bought 5 year war. at Best Buy, got a great deal so I paid for the warr., now I see why they sold it so cheap because it is cheap. The warranty company I have **** they don't call and they always have a excuse for no parts yet. it has been almost 4 weeks and going no where. Good luck to everyone.
Posted on Apr 28, 2008
My Z50PX2D was just over 2 years old and well out of warranty when the “Pop/Blank Screen” problem struck. However, LG took great care for the situation.
I civilly called LG's customer service (very nice people… all of them). LG’s CS phone number is (877) 543-8325. After a few short phone calls (less than 5 minutes each) over 4 day period, they extended my warranty and it is currently being serviced ($0 out of my pocket).
Here are some tips on the working with LG on the “Pop” issue (this should reduce the number of phone calls needed):
- RULE #1… Be respectful to all of them, everyone I spoke to were extremely nice.
- Have the model number, serial number, date of purchase and original receipt (they will require it faxed) on hand.
- Call LG Customer Service (877) 543-8325
- They will ask how they can help: Tell them what happened to your TV and you want to see if they can extend your TV’s warranty for the “pop” problem.
- They will setup a case:
o Will ask for your information (name, address, phone, model, serial number, date of purchase)
o Will ask what the problem was (IE: watching TV, there was a loud pop from the TV and the screen went out). No need elaborate too much, they know this problem exists.
o Will ask for you to fax the receipt to their fax number (they will provide)
§ Note the case number, your name and phone number on the receipt before faxing.
- Before hanging up, ask them for the case number. This will make it easier for everyone when you call back.
- Give them about 24 hours before calling to verify they received the fax.
o If they have received the fax and applied the notes to the case, they should be able to let you know if they will extend the warranty on that call.
o If the fax was received but not yet added to the ‘Case’, give them one more day.
Hopefully you will have success in having your warranty extended.
Posted on Feb 08, 2008
Same Here POP NO PIC!! Called LG Spoke to Ashley Byrd.... Nice Person. She Extended My Warranty.. A Repair Rep for LG Called Video Tech Out of Rancho Cucamonga Cali Spoke to Eric Also a Nice Guy.Comeing to Fix it Friday , In home, I'll Let you know How All works Out . Im also going to Insist on Replacing all Boards to Prevent another Miss Hap. Nephew works at Best Buy Time to Buy LCD..
Posted on Jan 22, 2008
Thank you all for your input. I thought I would be going out today for a new tv after mine went pop and fizzle last night but because of all your posts I called LG and they are going to send out a repair service for free parts and labor.
I'll llet you know how it ends up.
Posted on Jan 17, 2008
My 50 inch zenith pooped out (no picture) after 14 months, No warranty, i saw that it was expensive to repair and I left it on the wall like a nice piece of modern art.
Now after seeing so many other complaints, everthing is clear, Zenith and Best Buy deliberately sold us these defective $3,000 sets to all of us.
Time to stop whining about repairs, time to start a class action lawsuit against these crooks.
Posted on Jan 07, 2008
Ok guys i got my set back last friday pluged it in hooked it up to cable and still saw red sparklies. Then i hooked it to my ps3 HDMI 1080 I, still red sparklies. They did not replace the panel, just two more boards.
I called LG and they said to call the service place back.
I called them and now the tech will be out next Friday to see what i am talking about. Im hopeing they cant fix it as LG said thjey would replace it .. Will post back.
Posted on Dec 24, 2007
Update: Today is Friday. TV picture went out this past Tuesday evening. Called Zenith customer service that same night.
Called repair company on Wednesday morning, but repair company had not yet received paperwork from Zenith. Called again Thursday, paperwork had arrived. Made appointment for Friday.
Friday, two guys came out, asked me what happened, and told me they needed to take the TV into the shop. They think it might be a power supply. I won't get the TV back for 6-10 working days.
Posted on Dec 21, 2007
Just updating.... TV died (no picture, sound only) Friday night. Called LG service line on Monday. They recommended two service guys. The first quoted AUD150 (labour and parts). The second quoted AUD79 (labour only, parts to be paid by LG). Went with the second one. He came over on Wed and changed all three boards. TV fixed and the picture is much better now.
Posted on Dec 19, 2007
Update; called LG and got a 30 day warranty extension without much hassle. While I was waiting for the repair tech to show up (1 week) I did some research and found out what parts were the most likely to fail. When the tech showed up I was able to convince him to order everything so now (hopefully) I will be getting :
2 new Y sustain boards
1 new z sustain board
1 new logic board.
this will pretty much replace all the major components in my set except for the power supply and if worse comes to worse I can buy and replace that myself. I think next time I am gonna go with an LCD set. It was explained to me (very logically) that lcd technology (unlike plasma) has been around since the pocket calculator.
Posted on Dec 18, 2007
LG extended parts only but I have to pay labor. They are estimating labor at $275 and I have to drop it off and pick it up. I get the distict feeling that I am over paying for labor because of LG covering the parts. Is this labor charge reasonble? What have others paid?
Posted on Dec 01, 2007
I Contacted LG again and they extended my parts warranty as well.They set up an apointment with video tech, here in sacramento. Looks like I have to pay labor fees.. will post back with update..
Posted on Nov 20, 2007
Ours did the same, (same model) 11/15/07 and we bought from Best Buy 12/05 as well. I called in, AFTER I read everyones feedback and as soon as they answered I explained I was NOT calling about a warranty issue, but a DEFECTIVE part and needed assistance- period.
They extended my parts warranty, and set up an appointment with a local servicer who has treated us well so far.
Posted on Nov 20, 2007
They got me for labor too. We paid $125.00 to have the tech come out and look at the tv to tell us it needed 3 boards. Plus another 150.00 to put the boards in, but the one board lg sent was defective. So now they have to order another part and I have to pay another $150.00. Total of $425.00 and still counting, we also still have no positve answer if this is even going to fix the problem. However, the repair man told me to by a Sony. Good Luck..
Posted on Dec 18, 2007
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