Question about HP Officejet 6310 All-In-One InkJet Printer
Have e mailed with HP tech support over three days. None of their routines works. Fax shares a line with a credit card machine, which works fine. Phone company verified line is operable. Fax Test report indicates all PASS - all connections are OK. I disconnected the credit card machine and switched the fax line with the phone line. No success. I do not have VoIP.
When someone tries to fax me, they hear two rings then a busy signal.
Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.
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Posted on Jun 16, 2009
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Posted on Jan 02, 2017
Tips for a great answer:
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 3.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.
Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and
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