Question about HP Officejet 6310 All-In-One InkJet Printer

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HP Officejet 6310 will no longer receive a fax, but can send one

Have e mailed with HP tech support over three days. None of their routines works. Fax shares a line with a credit card machine, which works fine. Phone company verified line is operable. Fax Test report indicates all PASS - all connections are OK. I disconnected the credit card machine and switched the fax line with the phone line. No success. I do not have VoIP.

When someone tries to fax me, they hear two rings then a busy signal.

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  • Carlos Soto
    Carlos Soto May 11, 2010

    As I understand it:

    You can connect the telephone line to your credit card machine and it works fine correct?

    Then when you connect the telephone line to the fax, it doesn't, correct?

    What happens if you connect the telephone line to the fax, then the credit card machine to the fax's external connection?

    My thinking would be that if the credit card machine works, then the issue would be a logic issue with the fax. If the CC machine does not work, then it may be the phone jack on the fax not working at all.

    Has the fax machine EVER worked? Is this a recent issue? By the model number, I must ask, how old is the machine?


  • Tom
    Tom May 11, 2010

    This is not a stupid as it may sound but, did HP actually send you a fax as a test



    Have you had any lightning in your area during the past week.



    Modems are really fragile when it comes to surges on telephone lines and can lose either send or receive.



    A big burst of energy can wipe out the chips which do the tonal bursts leaving the modem working but dead if you know what I mean



    If all else fails I would uninstall the machine , switch the PC off and then do a re-install in case you have corrupted some support files

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  • HP Master
  • 1,996 Answers

Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jun 16, 2009

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