Question about GE Profile PDW8600J Built-in Dishwasher

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Soap has congealled

Smart dispenser - the soap has congeal due to the wrong use of detergents. How do I clear the blockage?

Model# PODW8680NOOSS

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  • Anonymous Mar 22, 2014

    How to purge the water from the smart dispenser

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Pour half a cup of white vinegar straight into the bottom of the machine and run it through a fast wash. You may need to do this a couple of times?

Posted on Jun 16, 2009

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Posted on Jan 02, 2017

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The Cascade liquid detergent in my Smart Dispense GE Profile dishwasher has congealed for some reason. My dishes are not getting cleaned, and the rinse water is gushing up and out of the air vent. I have...


I had and solved this problem. First, this answer addresses only the congeal nature of Cascade and how to get it out. And you aren't going to like the answer. The easiest answer is to take the door apart and replace the bottle and you can't re-place the one you took off. You will need to order a few parts assuming that you can clean the bottle once you get it off. I did it without removing the bottle and it took hours. I used grass trimmer plastic wire and shoved it in the bottom tip of the bottle to break up the gel. I then used a long 'hemostat' to retrieve chunks from the large opening in the door. Imagine trying to grab one of these gelatin balls with a hemostat. It takes a careful touch. In between, I would pour hot water in and try to dissolve the gel. that didn't do much good. When I got a clean flow of water, i re-connected everything and purged the system per instructions a few times before putting things back together. This took hours beginning to end. And Cascade people at P&G tell me that it is from mixing two types of their product... one with enzymes and another with chlorine.... Who knows.

Oct 18, 2010 | GE Dishwashers

2 Answers

The soap in my "smart dispenser" appears to have turned partially into a gelatin surrounded by liquid. Our dishes do not seem clean lately, and I just realized that the red light (to indicate that the...


I have the same problem. It isn't because of a long vacation, so if its still under warranty, call them out before they try to charge you an arm and a leg!

I called GE, they told me that it was Cascade's fault because they changed their formula to phosphate free and when I refilled the smart despenser, it congealed. When I called Cascade, they offered to send me a voucher for a free container of Cascade and they gave me a number to call GE saying that I wouldn't have to pay for the service call and that they would walk me through how to get it cleaned out. I then called GE and I was told by GE that I will have to pay the $100 for them to even come out and look at it because I have owned it for 14 months. (2 months past the warranty.)

I am still calling back and forth telling them both that I shouldn't have to pay for a service visit because I used the recommended Cascade detergent and it clogged it. Both of them are finger pointing.

I am in the process of trying to clean it out myself without taking it all apart, and its not looking like it will work. I had to get a wet vac and **** it all up, put water in, slosh it around by moving the door up and down, and by pushing a long straw in trying to break up the clotted detergent.

Good luck. If I find anything that will for sure get it cleaned up, I'll post it on here!

Sep 29, 2010 | GE Dishwashers

2 Answers

Clothes come out with an oder


This video will show you how to keep your soap draw clear and how to service the parts
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Aug 27, 2009 | GE Profile Prodigy WPSE4200A

2 Answers

Purging ge profile smart dispense dishwasher


How to Purge Incorrect Liquid Detergent from the Bulk Dispenser

The purge routine operates the bulk dispenser pump continuously to drain the bulk dispenser tank when an incorrect liquid was poured in the tank. The process consists of setting up the dishwasher to run the purge mode, running the purge mode and then cleaning up the purged detergent.

Follow these steps carefully to have a successful purge run.

For Top Control Models:
  1. Make sure Pre-wash, Added Heat and Heated Dry LEDs are off.
  2. Press Heated Dry and Down Arrow buttons together for 3 seconds. All LEDs will illuminate.
  3. Press Added Heat and Up Arrow buttons together for 3 seconds. The Anti-bacteria LED will illuminate
  4. Press Start button one time
  5. Select Normal and make sure Pre-wash, Added Heat and Heated Dry LEDs are off.
  6. Press Start button one more time and dishwasher will run a complete cycle without the main motor running. Cycle is complete when the Clean light illuminates. This should take approximately 60 minutes.
  7. Open door and wipe up excess detergent from the door and tub
  8. Flush remaining detergent off by pouring water on the door and tub where there is detergent residue.
  9. Remove SmartDispenser cap and fill tank with water and then replace cap.
  10. Repeat Steps 1 through 9 one time.
  11. Then, repeat Steps 1 through 6. When the Clean LED illuminates, the system is purged and ready to be refilled with the correct detergent.
Front Mount Controls (same as above except for the changes in the two below steps):

2. Press Heated Dry and Cookware together for 3 seconds. All LEDs illuminate.

3. Press Added Heat and Cookware together for 3 seconds. The Anti-bacterial LED illuminates.

Jul 05, 2009 | GE 24 in. Profile PDW9880JSS Built-in...

1 Answer

Water leaking from detegent drawer big time at start of cycle then lessens further on in cycle.


Take out the dispenser drawer get a babys feeding bottle brush and make sure that the hose from the dispenser to the drum is clear

As there are a few comments on the site re the same machine with the same problem it could be a design fault however it could also be congealed soap powder

Jun 14, 2009 | Hotpoint Aquarius WD640 Front Load...

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Fluff in drum blocking pump


Hi.

You will probably have to remove the hose from the drum to the pump to clear the blockage.

access is from the rear.

Nov 23, 2008 | Bosch Classixx WVF 2402 Front Load...

1 Answer

Rinsing detergent from dispenser


Use gel run a few cycles and help clear and then don't overfill w gel soap

Nov 13, 2008 | Kenmore 24 in. 17482 / 17484 / 17489...

1 Answer

Smart dispense detergent dispenser


There are two different types of dishwasher detergent types, bleach based and enzyme based.  The owner's manual states that if the two are ever mixed that the mixture will congeal, clogging the dispenser.
I don't know exactly how to safely remove the detergent that is in there, perhaps a wet/dry vaccuum.  There is likely a service mode for the dishwasher if it has electronic buttons, in the service mode you could activate the pump that dispenses the detergent.  Use caution, the thicker the clog, the harder the pump has to work and it may fail.  Hope this helps.

Nov 08, 2008 | GE 24 in. GSD6660GSS Built-in Dishwasher

1 Answer

How do I make sure the dispenser is completly empty?


Just use the manual dispense. The smart dispenser is horrible. You will never get it empty AND you will have congealed soap in the dispenser for ever.

Jul 21, 2008 | GE 24 in. Profile PDW9880JSS Built-in...

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