Question about Xerox Phaser 8500/DN Printer

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Xerox Phaser 8500 error code 07010.43:24708 I have this error showing - have had printer apart and cleaned ink out but without any joy. Can anyone tell me what is wrong or suggest a solution please? Multiple turn offs and restarts with cleaning routine have had no effect at all. Thanks!

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The most dependable fix for this is to replace the Process Motor 127K53240 and 2 camshafts, 008K02160 and 020K14800. Yes, you need all 3 parts.

This one is so common that it follows this solution 80-90% of the time

You may need help realigning everything properly afterwards.

Posted on Mar 16, 2010

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The problem is either a bad process drive gear you need to update the firmware.

you can get the firmware at:

You must be at a ready state to update the firmware. if you cannot power up to a ready state you can try removing the roll from the maintenance kit and powering up the unit.


After updating the firmware reinstall the roll or replace the maintenance kit.

Posted on Jun 18, 2009

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Hi alastairhans: Here is you problem. 7,010.43: The printhead is stuck in the tilted position, or is not able to tilt forward to the print position, due to problems. Troubleshooting Procedure Step Questions and Actions Yes No 1 1. Reboot the printer. 2. Did this correct the problem? Complete. Go to Step 2. 2 1. Do the printhead lock arms rotate correctly? Go to Step 3. Repair/replace the lock arms. 3 1. Has ink spilled ink around the printhead that prevents the printhead from moving to its center position? You should be able to manually push the printhead right to left. Clean the printhead area. Go to Step 4. 4 1. Does the X-axis motor drive the printhead to it?s center position (so it can tilt forward)? Go to step 5. Troubleshoot the X-axis drive. 5 1. Check the process gearbox for obstructions or damaged. 2. Ensure the gears are correctly aligned and homed. 3. Verify the process shaft and drive module shaft are at their home positions. 4. Did this correct the problem? Complete. Go to Step 6. 6 1. Has ink spilled on the head tilt gear on its drive train (near left side of the printhead). Clean the gears. Go to Step 7. 7 1. Use service diagnostics to run the Head Maintenance Wiper Clutch test. 2. Did the test fail? Replace the wiper drive clutch. Go to Step 8. 8 1. Ensure the wiper is properly aligned. 2. Use service diagnostics to run the Wiper Drive Test. 3. Did the test fail? Replace the exit module assembly. Go to Step 9. 9 1. Use service diagnostics to run the Load Maintenance Clutch test. 2. Did the test fail? Inspect the maintenance drive system, replace any defective parts. Go to step 10 10 1. Verify the headtilt gear will engage. You can manually set the headtilt gear. 2. Is the gear engaged properly? Go to Step 11. Set the headtilt gear. 11 1. Use service diagnostics to run the Tilt Axis Drive test. 2. Did the test fail? Replace the process gearbox. Go to Step12. 12 1. Use service diagnostics to run the Process Motor test. 2. Did the test fail? Replace the process motor. Hope this helps

Posted on Jun 16, 2009

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Xerox phaser 8500 error code 09, 038, 46:4597

Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)

Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.

Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.


Aug 11, 2013 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 error code 09036.44.30532 what is it? How do I resolve? Thanks

This is a problem with your ink or ink loader. Inspect the ink to make sure it is Xerox brand and unbroken. If it appears ok. replacing the ink loader (part# 133K27711) and clearing the ISC faults will solve this. Here is a video I made that will show you how. Good luck, I hope it helps.

Feb 23, 2011 | Xerox Phaser 8500/DN Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.

Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

3 Answers

Xerox error code 09,038.46:350??

Hi. The error code you are referencing is referring to Black Ink Stick Count Failure.
  1. Make sure you are using Phaser 8500 ink sticks
  2. Make sure the ink sticks slide properly
  3. Remove any broken or partial ink sticks from the ink-loading bin
If the fault code is still displayed you will need to contact support to schedule a service call.

Please check out the online support at\support

Oct 24, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473

You don't have to take all the printer apart just the ink loader. Which is held mostly by the side covers. Get a flat head and break down the peaces left over on the cyan ink and flip upside down the ink loader and that should make it work again with no problem.

Jul 30, 2009 | Xerox Phaser 8500/DN Printer

2 Answers

Phaser 8560 error code

Most likely you are using generic ink or ink not made for that specific machine. The black ink is the one causing the problem. the printer will then need to be reset.

Apr 15, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Error code regarding ink sticks on Phaser 8500

the .46 means the problem is with the black ink stick. What you can try is this. In the bottom of the ink loader, there is a small pressure switch, There is one in each color slot. Take a pencil, use the eraser side to slide all the way to the bottom of where you load the black sticks. Move the earser end around there to see if the that actuator is just stuck. Normally you just have a piece of an ink stick stuck blocking that sensor.
It is possible the ink loader will need to be replaced, but I honestly have never seen one fail.

Jan 20, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500N Printer Error 09,037.45:9085

You have to go into Diagnostics. Once in Diagnostics arrow down to function menu.
Then select
Then arrow down to ClearISCfaults hit OK
follow instructions on screen.

Nov 24, 2008 | Xerox Phaser 8500/DN Printer

2 Answers

Xerox Phaser 8500N Printer Error

That is a yellow ink stick fault.
One is most likely stuck. cracked or otherwise not advance to the front of the ink loader. Check the sticks

May 27, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Error code 09,038,46:21303

When you service a Phaser 8500 or 8550 printer for:
· a persistent Ink Out message
· 9,035.43 Cyan Ink Stick Count Fault
· 9,036.44 Magenta Ink Stick Count Fault
· 9,037.45 Yellow Ink Stick Count Fault
· 9,038.46 Black Ink Stick Count Fault
Test the Ink Out Sensors for proper operation.
Inspect the Ink Sticks.

Apr 09, 2008 | Xerox Phaser 8500/DN Printer

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