Question about Xerox Phaser 8500/DN Printer
The most dependable fix for this is to replace the Process Motor 127K53240 and 2 camshafts, 008K02160 and 020K14800. Yes, you need all 3 parts.
This one is so common that it follows this solution 80-90% of the time
You may need help realigning everything properly afterwards.
Posted on Mar 16, 2010
The problem is either a bad process drive gear you need to update the firmware.
you can get the firmware at:
You must be at a ready state to update the firmware. if you cannot power up to a ready state you can try removing the roll from the maintenance kit and powering up the unit.
DO NOT USE THE UNIT LIKE THIS ONLY TO UPDATE THE FIRMWARE!
After updating the firmware reinstall the roll or replace the maintenance kit.
Posted on Jun 18, 2009
Hi alastairhans: Here is you problem. 7,010.43: The printhead is stuck in the tilted position, or is not able to tilt forward to the print position, due to problems. Troubleshooting Procedure Step Questions and Actions Yes No 1 1. Reboot the printer. 2. Did this correct the problem? Complete. Go to Step 2. 2 1. Do the printhead lock arms rotate correctly? Go to Step 3. Repair/replace the lock arms. 3 1. Has ink spilled ink around the printhead that prevents the printhead from moving to its center position? You should be able to manually push the printhead right to left. Clean the printhead area. Go to Step 4. 4 1. Does the X-axis motor drive the printhead to it?s center position (so it can tilt forward)? Go to step 5. Troubleshoot the X-axis drive. 5 1. Check the process gearbox for obstructions or damaged. 2. Ensure the gears are correctly aligned and homed. 3. Verify the process shaft and drive module shaft are at their home positions. 4. Did this correct the problem? Complete. Go to Step 6. 6 1. Has ink spilled on the head tilt gear on its drive train (near left side of the printhead). Clean the gears. Go to Step 7. 7 1. Use service diagnostics to run the Head Maintenance Wiper Clutch test. 2. Did the test fail? Replace the wiper drive clutch. Go to Step 8. 8 1. Ensure the wiper is properly aligned. 2. Use service diagnostics to run the Wiper Drive Test. 3. Did the test fail? Replace the exit module assembly. Go to Step 9. 9 1. Use service diagnostics to run the Load Maintenance Clutch test. 2. Did the test fail? Inspect the maintenance drive system, replace any defective parts. Go to step 10 10 1. Verify the headtilt gear will engage. You can manually set the headtilt gear. 2. Is the gear engaged properly? Go to Step 11. Set the headtilt gear. 11 1. Use service diagnostics to run the Tilt Axis Drive test. 2. Did the test fail? Replace the process gearbox. Go to Step12. 12 1. Use service diagnostics to run the Process Motor test. 2. Did the test fail? Replace the process motor. Hope this helps
Posted on Jun 16, 2009
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Posted on Jan 02, 2017
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Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)
Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.
Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.
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