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Re: Fax is on pulse dial
Go to the Utility menu, select "Administrator Settings" (password required) from there , fax settings, telephone line. In here you should be able to set the dialing method. There should only be 2 options, just pick the other one. (PB is for tone i believe)
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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
If the machine is located away from the telephone, pick up the handset and dial 25 (the remote receiving ID) to receive faxes (remote reception).
If you use a rotary pulse line, temporarily switch your telephone to tone dialing. For details on how to switch to tone dialing, see the instruction manual supplied with your telephone.
If you have an answering machine connected to the machine that can carry out remote control operations, the security code for this function may be the same as the remote receiving ID. In this case, change the remote reception ID in REMOTE RX ID in REMOTE RX in RX SETTINGS under FAX SETTINGS.
Plug the phone line into the plug marked L on the back, make sure you are dialing the full number, The fax won't work in an office with digital phone service, you need an analog phone line like at home. In fax setup you need the type of dialing set properly, tone or pulse dialing, check also with Canon support, 1-800-828-4040
set the fax so you can hear dial tone... if no dial tone then check the fax line.... if fax line plugged in... plug it out of the fax and plug into a phone... if still no dial tone then change fax cable... if dial tone... then call your cell... if static... fax wont work call phone company... if you get a funny signal call phone company...
Open Lexmak Productiviti studio - 5600 - 6000 Series ( icon on Desktop)
Open Setup and manage faxes link ( left bottom corner)
On Ringing and Answering card look at the Manual Answer Code ( if some nuber inside delete it, it should be blank)
On Dialing and sending card look at the Dial method (if you have a tone phone select Touch - tone, and if you have pulse phone select Pulse)
The diference betwen Touche Tone and Pulse is that Tone when you press nuber hear tone (like on cell phone), and Pulse when you dial nuber hear serie of short pulses (like when you dial nuber 5 you hear 5 short pulses like tttttt)