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TracFone Wireless... may result in the permanent deactivation of your Service without a refund. ..... which conflicts with TracFone's Unlocking Policy referenced in Section IV below.
TracFone WirelessGet these benefits when buying online: Online Exclusives; Free Shipping; 30-Day Return policy; Port Your Number; Secure Network; Activate Online. Shop Now ...
TracFone is a prepaid mobile phone provider that operates in the United States. ...TracFone does not, however, offer refunds on any unused service cards or minutes. ... Tell the customer service representative that you would like to return your phone and get a refund.
That should automatically scroll across the bottom of your phone when it's on. Otherwise you can go into settings, then airtime info. It will give you balance of minutes & date due.
You'll have to contact tracfone customer service to do that. Contact them from a phone other than the one you're trying to deactivate. You'll have to give them the imei number for your new phone to transfer it to.
With TracFone, you not only need to have minutes, but also service time. Check your phone's display to see if your service time is up. (I have a Samsung TracFone and it tells the number of service days remaining, but my old Motorola showed an expiration date. Your Motorola model may show the date too.) You'll lose service if you don't add more time by the end of service date, even if you still have minutes. As long as you add some more airtime within a short time (I don't remember the exact number of days), you'll keep the same number.
If the phone shows you haven't reached the end of service date and you still have minutes left, there's some other problem that TracFone will need to look into. Their customer service number is 1-800-867-7183.
Hope this helps and that you're back in service soon. Thanks for using Fixya!
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