Question about SanDisk Sansa e260 MP3 Player

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Recovery mode formatting failed

I downloaded the program that's supposed to format your mp3 player after you set it to recovery mode. It says "ERROR! Application failed to read the version details!"

Is there anything I can do short of sending it back to them?

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Re: Recovery mode formatting failed

"Application failed..."

Means that this version is not for your player.

You have the Rhapsody version, which is not compatible with this software.

If you call SanDisk Support, they can email you what you need.

SanDisk Technical Support 1-866-726-3475

Best of Luck.

Posted on Oct 31, 2007

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(your device will say the word Rhapsody on the back)

1. Double click on My Computer so that you can see it on your screen.

2. Turn the player off.

3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange colour.

4. On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called "16MB FORMAT". Once you see that icon you may release the Record button.

5. Double click the RHAPSODY- file you downloaded earlier and open it. You will need WinZIP or WINRAR to "unpack" it. Inside you will see a file named PP5022.mi4 drag this file onto the 16MB Format in My Computer mentioned before.

6. Double Click on the Sansa.rar and open it. Drag the Sansa.fmt file into the 16MB Format as well (this forces the device format and erase all data)

6. Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

7. Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

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1 Answer

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Its not a firmware update you are running, it is a recovery tool. The "application failed to read version details" error is because it is not meant for your device. You have a Rhapsody version and the firmware is different. You will need to call SanDisk for them to email support documents. SanDisk Technical Support 1-866-726-3475 If you are truly trying to format the device, change the mode on the device Settings>Mode or USB Mode, then try formatting again. Best of Luck.

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Run the file after downloading and follow the on screen instructions, making sure to connect your player in recovery mode.

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after running the program, remove hold from on top of the player and disconnect the player when completed and completion should be set for the player.

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