Question about SanDisk Sansa MP3 Player

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My PC does not recognise the Sansa express and it is not on

My sansa express is in turn off mode and my computer cannot also recognize it

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First, try a soft reset. Do this by pressing the center button and the up volume button simultaneously and try turning it on. If that does not work for you, you will need to get a micro sd card (it can be a dummy) and insert it into the slot on the side of the mp3 player. If you do not have one, you can use one of the round edges of a paper clip (be careful) to get it to come on. When you put either in, it should come on automatically, but if not, just press the power button. This should work.

Posted on Aug 05, 2009

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Insert A Micro SD Card And Start It Up
It Should Work
Shut It Down And Remove The Micro SD Card
It Should Startup Fine

Posted on Jul 28, 2009

  • Maega Jul 28, 2009

    Insert A Micro SD Card And Start It Up

    It Should Work

    Shut It Down And Remove The Micro SD Card

    It Should Startup Fine

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1 Answer

My sansa put with my pc for charging is not recognised by the computer today & the screen of sansa shows writing It is not getting switched off after detatching from my p.c tell me how I can bring...


Hi, sansa player not recognized by the computer

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
Image
2. Click Device Manager on the left pane.
Image

NOTE: sansa Players can connect to your computer in MSC or MTP mode. Exceptions are sansa Connect and sansa Express which only use MTP mode. MTP mode is the recommended and default method for sansa Players when used with Windows OS.

The sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


Have a nice day....

Feb 22, 2011 | SanDisk Audio Players & Recorders

1 Answer

Sansa e250 MP3 Player: The computer won't acknowledge that my Sansa E250 ...


Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ......

May 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My Red Sansa Clip 4GB will not show on any computer i plug it into, It only charges and i have tried the auto detect, mtp, and msc settings. Any Suggestions?


See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit

May 17, 2010 | SanDisk Sansa Clip MP3 Player

2 Answers

My computer doesn't recognise my sansa 260.


Sansa Not Recognized: Try connecting it to another computer the back straight to the motherboard ths should be USB 2.0 and see if it will recognize it as sansa or Drive/removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansas firmware and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier. Make sure USB mode is MSC
Recovery Mode may also allow your computer to recognize the sansa
lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software when finished disconnect

Apr 08, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

My mp3 player does not recognized by computer, i want to load some music. how do i solve it?


This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

id10_not-detected.gif
.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
id107-1.gif
2. Click Device Manager on the left pane.
id10-2-3.gif

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.



SOLUTION 3 - Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.

Instructions to connect in Forced MSC mode are listed here:
http://kb.sandisk.com/app/answers/detail/a_id/61

Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207

If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware

NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.

Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit
for more answers at:
http://www.doremisoft.net/Sansa-Video-Converter-Mac/

or http://kb.sandisk.com/app/answers/list/

Mar 03, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My Sansa Express MP3 player does not show up on my computer as "Sansa Express" but is shown as Removable Disk (K:). Is this right


Normally your Sansa Express would show up as "Sansa Express", which would indicate that it is in MTP mode. The Sansa Express doesn't supply a menu option to switch to MSC mode, which would cause it to show up as a "removable disk". Apparently your Sansa Express has somehow switched to MSC mode. MSC mode is necessary for upgrading firmware, in which case it's called "recovery mode", and it's possible that some combination of key presses (usually involving holding down the power/hold button) put it into this mode.

If you double-click on "removable disk (K:)", do you see a Music folder? If so, is there anything in the Music folder?

Feb 11, 2010 | SanDisk Sansa MP3 Player

2 Answers

Problem to transfere recordings from sansa express to computer


the same problem with my sansa mp3 player is is showing me an mtp device but could not find any folder in pc

Nov 23, 2009 | SanDisk Sansa MP3 Player

1 Answer

MY SANSA 250 NOT DETECTING MTP MODE AND IM UNALBLE TO UPLOAD


It's not to normal that it doesn't recognize the MTP mode. I think reading the minimal requierments should be useful. Thereafter untill I recomend you to use Windows Media Player. You put the music you want to be on your sansa in the WMP library. Then you go on the Syncronisation tab upwards to the vizualisation window. and the rest should roll on

May 21, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Windows not recognised


Press and hold the lower volume button and plug it in to the computer simultaneously and keep holding the minus button until a box appears where the message of usb device malfunctioned and click on it. Then follow the instructions and it should be recognized.

Jul 11, 2008 | SanDisk Sansa MP3 Player

1 Answer

Sansa e260 mp3 player


my e260 sansa mp3 player dont recognized by computer what to do

May 06, 2008 | SanDisk Sansa e260 MP3 Player

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