Avatars cause YouCam to close

I have version 2.0 (it came with my HP laptop) and whenever I apply an avatar it freezes and says it needs to check for a solution to the problem and inevitabley shuts down. All tech support says is to check the resolution and be in a well lit area, also don't move around really fast. But here I am with the highest resolution against a white wall with two lightbulbs shining on me 7 feet away. I've seen this all over, but CyberLink denies there's a problem apparently because they tell everyone to check the settings. I doubt I will ever buy anything from these people because they don't back up their products or offer solutions.