Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Scanner failure I used my HP 6110xi all-in-one to make copy of a book (165 pages). Then the next day, I found out the message showing on the screen of the subject officejet as: " Scanner Failure, Turn off the power and then turn it on". I turned it on again. The machine started warming up and then a strange sound comes out like gear rubbing sound. After about 30 seconds,that sound is off and the above message showing up on the screen. Then the machine is stuck there. No buttons on the machine works. I tried to turn it off and wait for a longer time to turn it on again. But it happens again. No matter how many times I tried. It is same. Please kindly let me know how to fix this problem. With many thanks, William Jin

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Solution one: Check the scanner light Make a color copy of any document by pressing the Start Copy Color button on the product control panel. While the product is making the copy, lift the scanner lid slightly to see if the scanner light is visible.

  • If the scanner mechanism moves across the scan bed, but the light is not lit, proceed to Solution six: Service the product .
  • If the light is lit, proceed to the next solution.
Solution two: Check operating conditions Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product. Solution three: Check the power connections
  1. Make sure that the part number on the power supply matches the part number listed in the User Guide .
  2. Disconnect the power cord from any power strips or surge suppressors, and then plug it directly into a wall outlet.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the copy job is successful, you do not need to continue troubleshooting.
  4. If the error message displays again, temporarily move the product to a different room, or plug the power cord into a different wall outlet.
  5. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the copy job is successful, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.
Solution four: Perform a power cycle
  1. Turn the product off.
  2. Unplug the power cord from the product.
  3. Wait 30 seconds, and then connect the power cord to the product.
  4. Turn the product on.
  5. Make a color copy by pressing the Start Copy Color button on the control panel.
  • If the copy job is successful, you do not need to continue troubleshooting.
  • If the error message displays again, proceed to the next solution.
Solution five: Reset the product Follow these steps to reset the product. Step one: Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
Solution six: Service the product

call in to hp at 1800-474-6836 and since this is a hardware issue directly tell the agent you would like an upgrade if you decide to get it.
It will have a 50% discount on the upgrade printer for you with hardware and software covered by a one year warranty which you can extend upto 3 years on the spot

Posted on Jun 17, 2009

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This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
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    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
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  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
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  2. Perform a Partial Reset on the unit by performing the following steps:
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    Make a test copy of any document by pressing the Start Copy (black or color) button.If this copy is successful, the scanner mechanism is functioning correctly.
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I used my HP 6110xi all-in-one to make copy of a book (165 pages). Then the next day, I found out the message showing on the screen of the subject officejet as: " Scanner Failure, Turn off the power and...


HP has an excellent online support site where you can find instructions to guide you through this and many other solutions. Click here. or here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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