Message says to remove and check cartridge. It is in right.

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This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:

1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
   • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
     1. Clean the color cartridge contacts. Click here to see how.
     2. Reinsert the color cartridge into the carriage and close the blue latch.
     3. Close the printer and wait 10 to 15 seconds.
     4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
   • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
     1. Reinsert the color cartridge.
     2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
     3. Clean the black or photo cartridge contacts.
     4. Reinsert the black or photo cartridge.
     5. Close the printer and wait 10 to 15 seconds.
     6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.

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you can try to remove and clean the chip contacts of the cartridge and or the cartridge housing. if it still doesnt work try resetting the printer ink counter.

Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to purchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



Rick

The cartridge on the right is the black ink cartridge. The one on the left is the color.
Make sure you have pushed the cartridge in all of the way and that you have removed the tape cover from the cartridge before you insert it.
If you bought aftermarker or third party cartridges, you have a cartridge that is not filled properly. If you purchased it from a local retailer, return it and try another cartridge.
The Hp reads the levels from the gold connectors on the cartridge. If they are blocked, or damaged or the cartridge is not full, you will get this message.

The cartridge cavity in the printer may need cleaning.... perhaps a colorful "spit wad" is lodged in the cavity.

If the printer will allow, run a "clean nozzle" utility from the printer or computer.

Hope this helps!

Did you remove the tape on the bottom of the cartridge before you installed it?

Yes, it sounds as if you do need a new color cartridge

The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.

1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
   • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
     1. Clean the color cartridge contacts.
     2. Reinsert the color cartridge into the carriage and close the blue latch.
     3. Close the printer and wait 10 to 15 seconds.
     4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
   OR
   
   • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
     1. Reinsert the color cartridge.
     2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
     3. Clean the black or photo cartridge contacts.
     4. Reinsert the black or photo cartridge.
     5. Close the printer and wait 10 to 15 seconds.
     6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

1. Remove and then reinsert the cartridge indicated in the error message.
2. If the error is still displayed, clean the contacts.

1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:

1. Remove both cartridges, lower the latches, and close the printer access door.
2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
3. Turn the printer back on by pressing the On button.
4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.

1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

the problem is the little poorly designed metal thing that is holding up the ink cartridge get's stuck between the cartridge and the printed circuit and it brakes the circuit.must have been some **** drawering on a napkin that came up with that one.wasted a nice unit for that two cent piece of metal.

Hi, I really appericate all your efforts to fix the issue the issue usually occures if any one of the cartridge is defective or low in ink or both the cartridge are defective. We can isolate the issue only by removing the both the cartridges out of the printer and check for the expiry dates printed on the cartridges as if the cartridges are expired also leads to this message. If the cartridge are not expired and have minumial ink in it you can try the below procedure to isolate the defective cartridge Once the both the cartridges are out of the printer insert only the black cartridge in the printer and check for the message if the message is install color cartridge the black cartridge and printer is detecting fine. If the message is check right cartridge this shows that the black cartridge is defective. If the message is insert left cartridge or color cartridge remove the black cartridge out and insert only the color cartridge and check with the message if the message is insert the black cartridge the color cartridge is working fine. And when the color cartridge is in the printer and if the message prompts to check left or color cartridge the color cartridge seems to be defective so replace the defective one will fix the issue So in isolation we can find the defective cartridge and fix the issue by replacing the defective one.. Hope this will help you to fix the issue.. Wish you success. Regards, Barret.