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Re: ice in bucket freezes into a lump, mechanism freezes
It sounds like the ice chute door is stuck open. on this model it can slip off the "hinge pin" or the plastic that holds the pin can break. if the flap is broken it is replacable. the pin can be put back in. if the plastic that holds the pin is broken, you need to replace the whole door. expect to wait 6-8 weeks for a new door, sooner if lucky. cost is $400 +++ more for stainless.I hope the pin fell out. hope this helps
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hi there, sounds like you have high water pressure, have a look in your ice bin, if ice cube appear large, they will not pass through the teeth in your ice bucket, you will to go to a plumber store and pick a pressure reducer,this will slow down the pressure cheers
commonly what you will find on that model is the main control board on the back of the unit is the source of your issue, it begins like a computer virus where the unit will render the water in the door feature useless, next goes the ice delivery sys, then the unit does not defrost properly causing cooling issues. But before running out and getting a new control board go by this check list first: 1) make sure your ice bucket is properly seeded, 2) make sure the ice in the bottom of the bucket is not melted together if so empty good ice in seperate container and put back in freezer quickly to avoid melting then run hot water in ice bucket to melt remaining bad ice afterwards completely dry ice bucket and put good ice back in and see if it works properly, 3) make sure the auger mtr is not seized due to door being left open and humidity freezing in mtr gear.
This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question. Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem. You might want to collect all the ice cubes that have accumulated in the ice bucket in a container, empty the ice bucket, clean out the mechanism from any obstructions, and then put the ice cubes back into the ice bucket.
this manufacture makes 2 seperate style ice buckets one in the door and one in freezer with a large ice bucket and auger screw that turns... first we will explain the one up on a shelf in freezer side up top... if you pull your ice bucket completely out of freezer... there should be a small bar coming out of rear toward bottom of ice bucket assembly now put it back in where you got it but this time watch where the rod goes... there is a solenoid in the rear of freezer actually called cube/crush solenoid and what this does is if switched to crush will raise that rod and activate the teeth in bucket to crush ice... if not will let ice fall out in whole piece...this solenoid sometimes gets hung or will freeze ...make sure with your finger you can move it freely and then watch it with some assistant pushing the switch for you does it go up when the handle is hit... the ice bucket in door works the same way except the componets are in the door and a little harder to access... repost with any questions if this doen not help you out...good luck to you
to solve the frozen food problem, turn the temp back to 4. this should be the factory recomended setting. the only dispensing crush ice is probably a bad solinoid. you will find this behind the back wall. it engages to lift the thin metal rod on the bottom of the ice bucket to dispense cubed ice. and the ice being frozen in the bucket is probably a bad ice flapper in the door. it's letting warm moist air into the ice bucket that is freezing
What is most likely your problem is the crushed ice solenoid. This solenoid, which is located next to the auger motor behind the ice bucket, is failing to actuate when you request cubed ice. Its "home" setting is crushed, and actuates to allow cubes past the crushing mechanism in the bucket. To be certain its the problem, remove the ice bucket, and tape the door light switch in the closed position. actuate the ice dispenser lever, for both cubed and crushed ice. you will see a square hole next to the rotating fork, when you select cubes, it should open. If it does open, there is something wrong with your ice bucket, perhaps the arm is broken, or the door inside bucket is off its snap in type hinge or broken altogether. If it doesnt open, replace the solenoid
There should be a solenoid behind the ice bucket that moves an metal arm on the ice bucket to move the crush teeth away for cubes or keeps the crush teeth in place for crushed cubes. Bad solenoid, bad wire at the solenoid, broken solenoid/mechanism piece, bent arm, no power from dispenser to the solenoid are -some- possible trouble makers.
Also the solenoid that controls the crush/cube function is probably frozen. First, pull out your ice bucket. On the bottom of the bucket is a long metal rod the runs all the way to the back wall of the freezer. That rod runs into a little square hole in the back of the freezer. The hole is about 1 and half inches square. Just put your finger in there and see if the solenoid plunger moves up and down easily. If it doesn't move, then it is frozen. Just hit that area with a hair dryer and it will release. If it moves easily, then make sure that the the rod on the ice bucket is seated in there properly
take the ice bucket out of the freezer
from the back of the ice bucket, there is a little metal bar that stickes out (back left bottom)
that little metal bar inserts into a hole with a spring loaded 'up/down' mechanism...this is stuck UP, and needs to be jiggled with your finger to spring down.
Once that mechanism inside the hole springs down, the ice maker will go back to producing whole ice cubes.
If the ice bucket is over filling there may be a problem with the ice maker as this should stop making ice when the bucket is full. The ice in the bucket can freeze together just due to the weight of ice cubes . I suggest you check the ice within the bucket is all broken up and not frozen into big lumps
Found this solution elsewhere on line, just adjusting the white plastic "thingy" a la #2 mentioned below solved my problem, yippee!
"The most common reason for this problem is frost forming on the shaft of a solenoid that shifts the ice bucket discharge from cubed to crush.
1.Take the ice bucket out, and look at the back wall of the frig. You should see a small hole that lines up with a metal arm that was sticking out the back of the ice bucket. In the hole you can see the end of the mechanism that moves the ice bucket arm.
2. With your finger you should be able to move it up and down about half an inch or so. If you can't, you have found your problem. Sometimes you can just free them up by working it up and down a few times.
3. If that fails you will need to remove the whole panel to get access. Thaw it out, dry it out, then put a little lithium grease(very thin coating) on the shaft, and put it back together.
Sometimes the (solenoid)coil is bad, or the inside of the coil has distorted it's shape inside so the shaft won't move. Then you need a part.