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I have exactly the same as you, to use the egg poacher
1. put water in inner pot
2. wipe outside portion of inner pot, put inner pot into unit, turn it slightly from left to right to ensure the pot and the heating plate has a good contact
3. connect electrical cord and press switch to start cooking
4. let the water boil
5. break each egg into the hole of the poacher
6. put the egg poacher on top of the inner pot
7. cover the unit
8. cook for 3 to 5 minutes
this is what it says in the manual I hope it helps
Crock-pot.com is the place for Rival parts, but they say they list no parts for the model you gave. You can try making sure the model number is correct and try again, or call them at 800-323-9519 for help.
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