Question about HTC G1

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Phone is stuck on setup

The phone wouldn't accept gmail or anything else

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  • jjsacchi Jun 16, 2009

    I can't even login to my gmail for the first time. It is unlocked and I am using an ATT sim card.



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If it is stuck or frozen:

Do a Soft reset
Occasionally, you may need to reset your device. A soft (or normal) reset
of your device clears all active program memory and shuts down all
active programs. This can be useful when your device is running slower
than normal, or a program is not performing properly. A soft reset is
also necessary after the installation of some programs. If a soft reset is
performed when programs are running, unsaved work will be lost.

To perform a soft reset
Use the stylus to press the RESET button found at the bottom of your
device. Your device restarts and displays the Today screen.

Do a Hard Reset

  • Slide open keyboard
  • Press Alt and L at the same time you will get a screen with some options listed
  • Press Alt and W at the same time to wipe device to factory reset
  • Once it is finished press home and back key at the same time
  • Remove the battery
  • Reinsert the battery
This will wipe your device to factory reset. You will need to log in to your gmail account like you initially did.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at

Posted on Jun 16, 2009


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