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Hotpoint Frig not freezing

I have a hotpoint frig model number, CTX14CYBBRWW.

It's about 10 years old and does not keep the items in the freezer frozen. The frig part seems to be OK but is a little to warm compared to other frig temperatures.

It my attempt to fix it I did defrost it and left it unplugged for 2 days. Then I plugged it in and left it on for 24 hours and then turned on the ice maker. It made ice but most of the ice cubes were stuck together. Most of them were completely stuck toward the back on the unit where the water intake is. I inspected the back on the unit and discovered the water value was dislodged leaving an inch diameter hole in the back of the frig. Once I discovered that I thought the problem would be solved.
So I patched up the water value and made sure it was securely in place. Then I emptied the ice tray and left the ice arm up. The next day I found that the ice tray was full of mostly water. So I shut off the water all together and continue to be stumped.

It there a way to determine what is wrong with this unit? Does this unit have a charge port? Could it need a recharge of R134A refrigerant?

Posted by on

  • 3 more comments 
  • pongmaster21 Jun 19, 2009

    Was this the compartment in the frig or the freezer? I could not locate a small opening in the frig anywhere.

    The fresh food compartments in the frig are located on the bottom of the frig side by side. On the roof of the frig where the temp control is there was a larger opening. But I could not find a place to fit a small flathead screwdriver.

  • pongmaster21 Jun 21, 2009

    Thanks for your response. I was able to find the defrost timer. I did turn the knob and the frig did shut off. After about 20 or 30 minutes the frig did turn back on again.

    I left a thermometer in the freezer and after about 8 hours the freezer got down to only 30 degrees. But that is it.

    I did view the short video on your website and I can test the defrost timer to make should it is good.

    Besides the defrost timer what else could I do or check? Again the freezer only gets down to 30 degrees or so. The frig seems to be OK at 45 degrees.

  • pongmaster21 Jun 27, 2009

    It seems we are getting closer. After successfully re-setting the defrost timer the frig is getting cooler. The freezer is between 15-20 degrees and the frig is at 45.

    It still does not seem cold enough for the freezer. Ice cream seems to be a bit soft. Is that the right temp for the freezer? How can I get it colder?

  • pongmaster21 Jun 29, 2009

    I was able to get to the evaporator coil behind the freezer compartment today. There was some ice covering the very beginning of the coil. I can see were the coil came in through the back and that part was covered with ice but only for 6 inches. The rest of the coil was fine. I did not see any ice or frost any where.

    So I left the frig unplugged and allowed it to completely defrost. Then I plugged it back in. After 5 hours the freezer is back down to 22 degrees.

  • pongmaster21 Jun 30, 2009

    Is this frig capable of receiving a charge?



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  • GE Master
  • 4,655 Answers

Your refrigerator has a defrost timer inside the fresh food compartment and we need to place a flathead screwdriver through a small opening or plugged opening and turn the timer slowly clockwise until the refrigerator stops running. Allow it to stay in that area for 30 minute and the refrigerator should come back on. If so we will need to replace the timer part number WR9X502 if you want my help you can email me and chat here. Or visit my site and enter model and or part number into the model search feature, model number CTX14CYBBRWW Thanks, Sea Breeze Email Site Site 2

Posted on Jun 16, 2009

  • 5 more comments 
  • John Tripp
    John Tripp Jun 19, 2009

    You can visit my site on link below. Just enter your model number in the search feature. The photo shows it in the fresh food section inside the plastic cover surrounding the thermostat and light fixture. There shows a small opening in the bottom of it below the timer. The hole may have a plastic plug in it to hide the opening. Below is a photo taken from the site and I added some names and locations. The timer part number is WR9X502


    If you have any problems let me know. Just use care trying when opening the panel while power is plugged in unplug first, Thanks, Sea Breeze

  • John Tripp
    John Tripp Jun 19, 2009

    Yes, it can be charged again if leaking, depends on the type oil the motor has to what type of gas. R-134A uses Ester Oil and will be marked on the compressor or somewhere on the unit. As I go through your list of problems I pick up something I missed every time. But we do need to start with the defrost timer. They can stick on defrost and stick on normal run and not defrost every 8 hours. If someone could unplug the refrigerator when it warms inside. Open the back panel to expose the evaporator to see if it is covered like the short movie on my site of a man examining his when the defrost stopped working, I think that would help you get a better idea of what to look for. It's about half way down the page.

    Thanks, Sea Breeze

  • John Tripp
    John Tripp Jun 21, 2009

    So the fan inside and outside work? There is no blockage to the airflow outside the refrigerator? As a refrigerator runs the fan below the bottom takes heat from the inside the refrigerator and you should feel warm air coming from the coils under the refrigerator. You should also have the compressor running while these fans run. Now if the coil below fridge is not warm and the compressor is running all the time and the refrigerator is not cooling then it is possibly a freon leak. To be sure after it has tried to cool for a while unplug and remove the cover that hides the evaporator coil in the freezer section. If you see mostly a cold sweat with a few rows covered with ice then it does have a leak. Most leaks on refrigerators develop in the freezer or evaporator coil. They can be fixed but sometimes it is better to replace than to pay for a repair. With the defrost timer working then after about every 8 to 10 hours there should be defrost. At this time we need to have a look at the coil behind the rear panel inside freezer. Tell me what you see. Sea Breeze

    Unplug first.

  • John Tripp
    John Tripp Jun 27, 2009

    I need you to unplug the refrigerator and look at the evaporator coil behind the freezer compartment If the coil is covered with ice then we have a defrost problem. Can you find someone to help you do this. It is important for me to know if the coils are blocked with ice and snow or if they are just cold and wet this tells me if your refrigerator is low on freon or if it is a defrost problem. Sea Breeze

  • John Tripp
    John Tripp Jun 27, 2009

    Just by setting the defrost timer and getting colder temperatures leads me to think the timer needs replaced. But first do the test I mentioned just 5 minutes ago. Sea Breeze

  • John Tripp
    John Tripp Jun 29, 2009

    That is a freon leak. You have insufficient freon gas to cool or freeze. Sorry.

  • John Tripp
    John Tripp Jun 30, 2009

    Yes, but laws in most countries require the refrigerator to be fixed depending on the type gas. If R-134a it's no problem to attach a self taping valve to the large return line and add very little. Too much and the refrigerator will not work. If air gets in during charging the capillary tube will block with ice particles. I don't know your location and if I did I could advise you better. My number here in the USA is 1-864-487-4851 email is



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