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HP KQ246AA not working with Yahoo Messenger 9

Hi,

I reently bought an HP Desktop 9Vista Home Premium 64 bit) and bought the webcam HP KQ246AA. I can launch the web-cam and see my video feed Ok when viewing it via the ArcSoft Magic-i interface, but Yahoo Messenger 9 does not seem to recognize it. I tried the diagonistics test provided on the yahoo web-site (only for IE) - http://help.yahoo.com/l/us/yahoo/messenger/messenger9/webcam/mstatestcamie.html

and the web-page shows the video image Ok. Just that when I try to view the web-cam feed viaYahoo Messenger - I get "navigation to the web page was cancelled" error.

Any help will be appreciated.

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V Normal 0 See section B. Yahoo Messenger in the info below to setup the Audio & Video.
Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
Hope this helps. Bud

Posted on Jun 26, 2009

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Posted on Jan 02, 2017

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Webcam has stopped working on my HP dv7-1245dx after upgrading from Vista Home Premium (64 bit) to Windows 7 Ultimate (64 bit).


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Your instruction for Messanger 9 did not work


Download the manufacturer's software ( by using the CD or from their website )
Once your webcam is working on your computer,you can configure it to Yahoo Messenger.
Its good practice to disconnect and re-connect your webcam before you start - if you have been using it elsewhere the Yahoo software may have difficulty in locating it. Mine, I just unplug it from the USB and plug it back in, if yours is integral with the computer you will have to re-start the computer, unless the software has a feature for this.
Of all the chat programs, Yahoo is the most painful software to set up but if you follow these instructions you should be ok.

INTERNET CONNECTION
Webcam connected
Open messenger - on top toolbar. Left click ( > ) Messenger > Preferences > Connection - Select 'no proxies' or 'connect direct to the internet' depending on the version of messenger you have
make sure your internet connection and country are correct in the lower two boxes > Apply > OK

TESTING
> Messenger > My webcam - the warning panel will launch, click 'OK' and your webcam will start.

DEFAULT
With webcam still running > Messenger > Preferences > Webcam > Camera Source - set your webcam as default using dropbox. > Camera Settings - adjust settings to suit. > Apply > OK
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PERMISSION OPTIONS
> Messenger > Preferences > Webcam - make your selections ( who you will allow to view you) > Apply > OK
..............................................................................................................

If you complete the above and still have problems - check to see if your cam is compatible with Yahoo

YAHOO SPECIFICATION
To find out what the requirements are for messenger webcams, check out the following.
http://help.yahoo.com/l/uk/yahoo/messenger/messenger9/webcam/mstacamreq.html;_ylt=AghoQIvxhmhcugo.AOaNKaokPCV4 Any problems - click on my avatar and message me

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hii,

I suggest you to immediately upgrade to yahoo massenger 9 and this will solve ur problem and also u won't face any problem with it in the future also..

Goodluck,
Please don't forget to rate me as fixya..

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