I have owned my officejet 5610v for about 15 months.Just last week, I tried to print several things and had paper jams. Now everytime that I send something to the printer, the paper feeds to far, stops then there is a cartridge error, stating that the cartridges are unable to move.Please help... I love this printer.Julie
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Re: Paper Jam/Cartridge can't move
Hello Julie how are you? Regarding on your problem try to remove your cartridge then installed it properly. Or try to open the back of you printer and try to see if their is a small piece of paper left during a paper jam incedent you have.
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If I move the carriages to the center of the bar they slide on (would be the center of the paper) and close everything it seems to re-load, I've had to do this several times over the last few years and so far it always works
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
I spent 21/2 hours with the HP tech support - with their recomendation to upgrade my 14 month old computer to the bigger model because the screen reads "paper jam". I have had this printer replaced once already, 1 week after I received it for a defective doc feeder. I decided to take things into my own hands - First of all, no paper was ever located in the paper jam area. Several soft resets by shutting down for 20+ seconds, then pressing #6 at start up resulted in any improvement - the screen continued to read "paper Jam....." the HP tech was unable to offer any practical suggestions.
I turned the machine upside down after removing the document feeder and examined the rollers at the back of the rear tray where the paper jam was supposed to be. I noticed that there was some black residue on the gears and although the machine was off and unplugged - the rollers / gears would not roll freely and seemed to get stuck. I cleaned them thoroughly with an old but clean toothbrush and water. (don't grease the gears - I've heard it eats the plastic) - until the rollers would freely roll when I moved the gray rubber rollers.
Returned the machine to correct position - and turned it on - "paper jam" message returned but the machine was sounding different than it had - so I did another soft reset (unplug from wall and printer for 20 seconds, then holding #6 for a few seconds while plugging back in and now I can print. The printer went through its maintenance cycle and did a realignment. I can print and everything is working fine at this time.
I hope that this will help someone. I couldn't find any information on how to repair the printer and HP seems to be all about producing junk and convincing you to "upgrade" at a cost of $2-300. When this one does finally go - I won't be buying an HP!
The 7680 jams a lot and the document feeder has a lot to be desired. It has trouble feeding straight and if there is a jam anywhere in the machine - it is always difficult removing the paper without tearing it and creating more problems and waste of time.
I have an HP 5510 All in one, and mine did the same thing. There was a plastic fingerlike thing that had hung up just to the right of the printhead, preventing it from moving. I removed the cartridge and managed to get the part unstuck with a screwdriver.
go to hp.com, support and troubleshooting, type in your pirnter model number and download the user manual. follow the direction to disassemble the printer. you might not need to disasseble the printer, if you can see the jammed paper.
follow the direction and clean the roller and the printer head.
it should work.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.