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The mouse on my laptop wont move

I turned on the laptop and the mouse is frozen

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  • Joe Gornatti
    Joe Gornatti May 11, 2010

    What is the make and model number of your laptop.

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Boot up into safe mode and see if your mouse works. If it doesn't, then it is probably defective. If it works, then it would be a configuration issue in the normal side of the o/s. See if that will help you narrow it down. If the mouse pad is defective, it may not be worth fixing, just go out and buy a small usb laptop mouse. Good luck. -Carlos:

Posted on Jun 16, 2009

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Try using a External USB mouse.

Posted on Jun 16, 2009

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Frozen mouse on laptop


try to sync it or change batteries

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Hello,

Which mouse are you using? Is it the integrated mouse or the USB mouse?

If you are using the USB mouse, then try checking if it's plugged in correctly.

If it's your integrated mouse, then restart the computer and when it's up. Try moving your mouse. Restarting it usually does the trick.

If restarting it won't fix the problem, then restart and boot to safe mode. While restarting, tap F8 until you see the options to boot to safe mode. Highlight safe mode by using the arrow keys and hit enter. When you are in safe mode, try moving your mouse. Works or not - update the mouse driver. You can use RadarSync. If no go, then you might need to do a system restore. If worse comes worst, do a complete operating system reinstallation.

I hope this helps!

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Could be the mouse lock key. I am unsure as to which key it is on yours. Mine is the F9 key. it will have a picture of 2 mouse on , 1 with a no go sign over it (circle with a diagonal line through) try pressing the "fn" key and F9 and see if this unlocks the cursor.

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Before you plan to return make sure you have done some or all of this things first:

1. Did you reboot after you installed the Enterprise 2007 ?
2. Did you make sure that if its a USB mouse that it is securely connected to the USB port ?
3. Were you able to move your mouse without any problem at all before the software installation ?
4. Have you had this problem before the installation of Enterprise 2007 ?
5. Have you done all your software and windows updates ?
6. Will the mouse work when booting into Safe Mode ( pressing F8 during re-boot before Windows Vista loads) If it does then your softwares need to be updated.
7. Did you check you device manager to see that theres no yellow exclamation anywhere in the Mice and othert pointing devices or under the USB controller section?
8. Is there a legacy USB port to be activated on your computer BIOS ?

If the installation caused your mouse to be frozen then try and uninstall the Enterprise 2007 by using your keyboard and tab to the programs uninstall.

If your mouse still doesn't move after doing all of the above things
then try another new USB mouse. Sometimes you may have to wait for several seconds (even up to a minute for new usb mouse detection) before the USB mouse cursor will move. If the second new USB mouse still wont work then return it to where you bought it as it could be faulty usb connector

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