Hi My problem with philips is that they have repaired my hdd which had a cracked screan. they didnt put it back together properly though?? They also charged me for a softwear upgrade, which i can do myself at my home pc anyway, this upgrade caused my hdd to overheat and crash?? any suggestions of what to do who to contact?? Iv been to the philips store on their website and on the phone to their customer service team. They want me to pay for repairs to the produt?? HELP!!
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This have to be easy. Use small philips screw driver to open HDD compartment, there may be one or two other screws to remove, slide the HDD away from it's connector and take it out. If there is any cage, remove the HDD from it (4 screws at most). Replace with the new HDD and assemle in reverse order. Boot from the recovery CD and install the OS, device drivers and other software. Your old data will be on your old HDD. In case it is in good working order you can put it in USB cage and use it as external USB HDD to transfer your data back.
Hi, Found a document DVDR3450H_3452H_3460H_eurp FWUpgradewk635.pdf Describes procedure of firmware update and disc formatting. Some cut'n'paste from the document:
2. Preparations for new HDD In the event when the set unable to boot up or recordings not stored due to an defective HDD, the HDD will have to be replaced with the steps describe below: 1. Replace the Faulty HDD with a new HDD. 2. Before connecting the new HDD on the Digital Board ,the jumper pin at the connector of the HDD is to be removed. 3. Connect the new HDD to the Digital Board. 4. Power up the set . It will open the tray and prompt to load the upgrading disc.(the upgrade disc is the same disc under firmware upgrading.) 5. The set will display “Load”. 6. Put the upgrade disc and close the tray and the set will show “Copy” ……… “Boot” 7. The rest of the procedure follows the software upgrade given in 1B -Procedure to apply the firmware upgrade. *Note : 1)Do not press any button or interrupt the main supply ,otherwise the set may become defective. 2)When the HDD formatting is successful ,the set will go to standby mode.
Get the latest version of the software from the Philips website - it is more recent than the install CD. then,
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor