Question about Xerox Phaser 8500/DN Printer

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I am getting a paper jam error whenever I power up. I believe it is a sensor issue, but I am not finding any flag sensors except under screen, which I believe goes witih the front door. Where can I find to likely bad sensor and how do I get to it. Thanks David Nelson

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  • David Nelson Jun 17, 2009

    Thanks, but it sis not sole it for me.

  • David Nelson Jun 20, 2009

    Too bad I did not read this before I took the side cover and front end off! That apears to be what the issue was.

    I checked sensors for voltage switch.On the feed path in fromt the yellow wire gives a .6v switch. It may be a current device. On the paper present flag on the red wire there is a 2.9v switch. On the Safety interlock switches the violet wire J610 gives a 2.9v switch the white wire also gives that when activated.



    The J connectors are located on io board under the right side cover.

  • David Nelson Jun 20, 2009

    Cleaning the rubber wheels seemed to fix it. Thanks

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If you are getting a "jam in front cover" when you try to start your printer but you don't see any paper in the paper path, try cleaning the pick roller that is above the paper tray. There is a lever/switch next to the roller assembly that will cause the RA to swing down then you can pull it straight down and remove it for cleaning. watch how it comes out so that you can get it back in properly. The roller should not be shiny and should have a "marble/snake skin" texture. If it has no more texture or it is shiny, it should be replaced.

after cleaning/replacing the roller reinstall the roller and test the unit.

Posted on Jun 18, 2009

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I am agree in your opinion.Becuse senser attach mainly in cover and paper fedder of computer .we had solved that of problem in this waysome time in our lab. we open covere of printer and blow air by blower in everywhere in printer and after adjust cover. i hope you can solve this problem

Posted on Jun 16, 2009

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Posted on Jan 02, 2017

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