Question about Sony Playstation 3 (PS3) Console

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How do you pay sony after they send you the box.... my ps3 broke and they sent me a box but how do i pay them ??

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Usually you have to pay by credit card.

Call them @ 1-800-345-SONY to confirm before you mail it.

Posted on Jun 16, 2009

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1 Answer

PS3 Power Surge.


Get a surge protector for your most loved systems, that way the worst case scenario is you will need a cord replacement. Unplugging it when it's not in use may also cool it down.

Jul 24, 2013 | Sony Playstation 3 (PS3) Console

1 Answer

Can I send my ps3 into the company and have it fixed. Im a female and dont have any idea what to take apart or trust anyone else


You NEED to call Sony first. You'll have to pay, I think 150$ 1-800-345-SONY. They'll send you the box to put your ps3 into. You have to include the peripherals and plugs that were included with the ps3 and ship it to Sony. Your Online ID is stored ONLINE, so you can put your original ID on your new ps3 when you receive it. You will lose all your game saves and data UNLESS you can back it up to an external hdd first.

Dec 06, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My hole ps3 is corupt what do i do


This sounds like 80010514. uh-oh. I HAVE THE SOLUTION after 30 hours of working with my PS3, taking it apart, cleaning the Blu-Ray lens, formatting the hard drive, restoring my PS3 deleting all of my data, and changing every setting possible. The solution to error 80010514 is clear to me now. If you have tried to most of the things i have you think that you last option is to bite the bullet and send it in to Sony and pay the $150. BUT What Sony does when they get a system in for repair, is they put in a new hard drive, test it out and send it back! From what i have heard, and experience, this solution is only temporary. YOU NEED TO BUY A NEW HARD DRIVE Sony puts in a refurbished hard drive which wont last very long and you have to send it back in a matter of months. My friend sent in his PS3 that got the yellow light of death (YLoD) 3 times! and out of curiosity, he took out the hard drive before he sent it in. and he got it back with a refurbished hard drive in a couple of weeks.
Trust me I know everything about this error and if you have any questions, e-mail me at k_easton@hotmail.com

Nov 14, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Wont play any games. will play movies just fine.


This is error 80010514 I HAVE THE SOLUTION after 30 hours of working with my PS3, taking it apart, cleaning the Blu-Ray lens, formatting the hard drive, restoring my PS3 deleting all of my data, and changing every setting possible. The solution to error 80010514 is clear to me now. If you have tried to most of the things i have you think that you last option is to bite the bullet and send it in to Sony and pay the $150. BUT What Sony does when they get a system in for repair, is they put in a new hard drive, test it out and send it back! From what i have heard, and experience, this solution is only temporary. YOU NEED TO BUY A NEW HARD DRIVE Sony puts in a refurbished hard drive which wont last very long and you have to send it back in a matter of months. My friend sent in his PS3 that got the yellow light of death (YLoD) 3 times! and out of curiosity, he took out the hard drive before he sent it in. and he got it back with a refurbished hard drive in a couple of weeks.
Trust me I know everything about this error and if you have any questions, e-mail me at k_easton@hotmail.com

Nov 14, 2010 | Sony Playstation 3 (PS3) Console

3 Answers

Discs are not reading. everything else seems to work. Internet, pictures,music all work. games and dvds are not showing up at all.


There is no currently fix for this, sadly.

it is the latest update (3.01) thats been screwing peoples Blu-Ray drives badly.

theres only 3 things i can advise you to do.

1. call sony and send it to them so they can fix it (not free).
2. get a new lens and change it yourself.
3 hang in untill sony sends out something that gonna fix it.

and personally im choosing option 3, since its sony who screwed it up, and not me, and i dont feel like paying sony a fee for fixing my ps3 they broke.. but thats just my point of view.

(yes i got the same prob myself)

Oct 04, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Where can i go to buy parts for the ps3 to repair.


Good luck on that, sony does not authorize the sale of its ps3 parts. You will have to call sony ( the number is on the ps3 official site) and get them to send you a box and you will have to pay approx $180 to have it repaired.

Aug 02, 2009 | Sony PlayStation® 3 (80GB) Console

1 Answer

My ps3 won't turn on red light starts flashing


i have the same problem and called Sony they said that if it flashes red then turns to yellow its a temperature issue and u have to send it in to me fixed. If call them they will send u a box free to ship it in and also pay the shipping to send it to them for repair. If u have ur reciepy send a copy with it and they will fix it free if not they chatge $149.00

Jul 21, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 loads games,but after about 15mins crashes,why?


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Feb 09, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Not reading disks/dvds


Hi there, this is very likely your optical drive that died. Same thing happened to me last month. It first started with the game freezing in the middle of the action or when it was loading after a mission. then it simply stop loading games or blue ray.

Since I was out of the warranty by 2 months, I unfortunately had to pay for repair ($169). Sony will send you a special box to ship your PS3 to their repair centre - should take about 1.5 weeks before getting it back. If your PS3 is still under warranty, you should not have to pay for repair...unless they find out that unit was abused or very dirty. Considering the special box they send to protect your console, usage of Purolator or UPS courrier etc. it is not "too bad" of a price to pay to get it fixed...instead of buying a new one at $500...

They have changed my optical drive and it's now working fine (but for how long??). Looks like this problem was happening a lot to older version of PS3 (purchased end of 2007 in my case, 40G version).

Hope this helps!

Feb 06, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 broke.


Join the club dude, there are a TON of people experiencing the same exact issue. Mine crapped out on the 16th. You need to call Sony, they will ship you a box to send your system to TX to be "fixed". As long as its within the warranty period (1 year) you get it free, otherwise you pay.

Apr 20, 2008 | Sony Playstation 3 (PS3) Console

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