Question about HP PhotoSmart C4385 All-in-One Printer

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HP PhotoSmart C4385 Jams....with or without paper.

Nothing is stuck in the printer, it just jams all the time (or says it's jammed).

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See what you gotta understand is that right next to the rollers that pick up the paper are paper sensors so if those sensors have been damaged take a cotton swab dip it in water.
clean the rollers where the paper is taken in from and also clean the carriage rod along which ur cartridges move(metallic rod).
now if this still does not work call up hp at 1800-474-6836 and if ur printer shows out of warranty in hp's records dont worry ask the customer representative to go ahead and tell you the upgrade options and go in for either the photosmart 7280,photosmart 6380 or the photosmart 8180. You will get it at a 50% discounted rate.Its called a refurbished printer but the actual scenario is that if wallmart purchases 100 printers and realises they needed 99 they send one back to hp and then our factory test it before sending it out to the customer but it has never been used before.
trust me this is the best option.I work for HP.
call in and hope you get me on the call.If the printer is in warranty then hp will try a couple of troubleshooting steps and if they dont work then they will replace the printer free of cost.

Posted on Jun 16, 2009


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Why do i have a false jam reading?

I understand that you're receiving what you believe to be a 'false' paper jam on your HP Photosmart C6280 All-in-One Printer. I would like to work with you today with resolving this issue. Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. A false paper jam may also be the result of having a bad paper jam at a point in time and that bad jam causing a hardware issue to the paper sensor or rollers. I am going to provide you with some additional troubleshooting steps that apply to both real and false paper jams. You did state that you already checked the paper pathway inside the printer and failed to find any evidence of paper being stuck, but please run the step-by-step troubleshooting below, even if you have already run some of the steps.

Here are the steps for clearing the path:

Photosmart c6280 False Paper Jam Messages

Try this blog for alternate clearing ideas for this printer. HP Photosmart C6280 error message Carriage Jam

Jul 02, 2014 | HP Photosmart C6280 Printer

1 Answer

My printer insists that it has a paper jam even through there is no jammed paper inside it. what is wrong?

The sensor that detects a paper-jam is FALSELY reporting the paper-jam condition.
Check that the sensor itself is not jammed.

Feb 17, 2011 | HP PhotoSmart C4385 All-in-One Printer

2 Answers

A little black clip(guide) fell off and now the paper jams all the time....what can I do?

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Mar 02, 2010 | HP Photosmart 3210 Printer

1 Answer

Paper jams with hp C7280

Here are the specs for paper for that printer. It's not listed on the HP website the same as you've listed it.

Here's a video about how to solve jams on that printer. If the paper doesn't meet specs, the video won't help.

Dec 15, 2009 | HP Photosmart C7280 Printer

1 Answer

My printer jams even with no paper in it

try to check visualize inside the printer maybe there's a thing that cause the jam.and try also to
restart your printer and your computer..and add some paper to the tray in order to paper pick mechanism to pick them easily unplug it and plug it again..

Good luck..^_^

May 18, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

The printer says that it is has a jam and I removed the jam


you can open the lid cover of your printer and check inside if there are paper even how small it is it will cause the paper jam problem jsut double check.

any further question let me know.

Mar 29, 2009 | Office Equipment & Supplies

3 Answers

Carriage jam issues on hp printer

So sorry to hear that you are having issues with your C4385 printer. HP's All-In-One printers seem to be very touchy when it comes to carriage jams, and mine is no exception. They are usually caused by little bits of paper left over from a previous jam, so you just have to work out where to find them. HP produced a page with diagrams to help people find them. Please click here to access their solution page.

Hope this helps!

Nov 26, 2008 | HP Photosmart C5180 All-In-One InkJet...

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