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Cameera lens will not open (expand) when turned on.

The lens willnot come out. It did finally start out bit by bit, by turning the camera on and off. Now the lens will not go back in. I can turn on the camera to review pictures.

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Please check whether you're using a fully charged battery.
After fully charging the battery if the issue still persists, please try Power Resetting the Camera.
To Power Reset the Camera.
First, please turn OFF the Camera.
Then, remove the battery pack from the Camera.
Then, press and hold the POWER button on the Camera for 30 seconds.
Then, reinsert the battery pack and check whether the issue is resolved.

Posted on Jun 17, 2009

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Posted on Jan 02, 2017

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Its a common error with cameras with retractable lenses. It could be a grain of sand stuck in the slide parts of the lens. Another cause is accidentally pressing the ON button when the camera is in its case.

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I've had one IXUS 860 which could not be recovered from the lens error. The second IXUS 860 had the same error - the lens however moved finally after turning the cap for a bit. In the first case it was sand. In the second had tried to push the lens out while in its case - the ON button was pressed.

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Did manage to wiggle it free after many attempts...it only stays on for a few seconds before faulting and going off...but it's a bit hard to get a hold on the edge of the lens to pop-out the low side.

Started by laying it on it's back and checking the level of the lens edges for the low spot, then used a thick sewing needle to lift up while turning the unit on (again and again) until the gear-ring popped back in during the lens-check at start-up.

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I bought new ones at a greatly reduced price on eBay. Now I carry one with me wherever I go in case the battery wears out/down.

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