Question about HP Officejet 5610 All-In-One InkJet Printer

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I have the HP officejet 5610v all-in-one printer. It prints,scans,fax. It prints but the scanner will not work. It tells me It isn't connected to the computer. I don't know if its because I don't have the HP image zone help in correctly or at all. The software I used was HP officejet 5600 series. For windows, it helped the printer work. I have vista. I really need help and free download of this program. Please tell me what to do. I had HP image zone before on windows 2000 and it prtty much does everything. Including helping me scan, pictures, etc. Thank you Debbie

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Go here to HP.com, enter your model number under support. Make sure you have installed and set up the printer correctly. (see here) You may have to uninstall and reinstall, and make sure you wait for the prompt to connect the usb cable.
Search solve a problem and look under scanning., or click here. and read through the solutions that apply or may apply to your situation.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!


Posted on Jun 15, 2009

  • efs_perpends
    efs_perpends Jun 17, 2009

    BTW, the new version of what you knew as image zone is called HP solution center, and is available as a free download with the complete software package if you haven't already installed it. Check under All programs>HP to see if it's in your start menu, or you can send a shortcut link to your desktop.

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