Question about GE 36 in. Monogram ZEU769 Electric Cooktop

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GE Monogram Dual Surface burner's inside ring will not heat up

I have a GE Monogram electric cooktop with one burner that has the ability to operate as a small-sized burner or a large-sized burner ("dual surface"). There is a toggle switch to control the selection. The small-sized burner portion of the dual surface won't heat, but the larger-sized outer ring will heat. What could be the problem? If the element needs replaced, is it possible to do myself? If I can do it myself, how? Please help. The model # is: ZEU769TCWW. The serial # is: AA730276Q. Thank you!!

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 161 Answers

SOURCE: GE Cooktop JP930 surface element not working

It sounds like the burner needs to be replaced. When they burn out sometimes they short out to ground. The cooktop will have to be removed from the counter and the glass top opened. You will probably be able to see where the element is burned out. Replace it and you should be fine. If it is too expensive to fix just disconnect the wires to the burner where they attach to the control . Then you can use the remaining burners. I really don't know what a replacement burner costs. An open coil is around $30.

Posted on Jul 15, 2008

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  • 161 Answers

SOURCE: glass top

The cooktop will need to be removed from the counter. Turn it upside down and remove the screws. The biggest problem will be removing the cooktop from the counter. Sometimes it is not worth fixing as the part could cost around $400. NEVER use a cracked top as it could suddenly explode. This is tempered glass and very unstable if cracked or chipped.

Posted on Jul 15, 2008

aborcass
  • 2651 Answers

SOURCE: Dual Surface Selector Switch

more common is the dual switch to be bad, but it is possible that the elemnt itself has burnt out, usually a 5 yr warr on the elemnts under glass

Posted on Nov 09, 2008

  • 111 Answers

SOURCE: whirlpool ceramic cooktop

Scott,
On each of the heating elements there is a thermostat that does two things. It is a high limit safety thermostat and then a different set of contacts turn on the hot surface light. Unfortunately, you can't just replace that part. You will need to isolate which element it is with a mutimeter and replace the entire element.When you turn one of the units on high you will see a dark line under the glass running 1/2 way across the elements. Those are the thermostats... Find the defective one and the rest is pretty simple to replace

Posted on Dec 19, 2008

joboo1
  • 257 Answers

SOURCE: Cleaning glass cooktop

Hi, Any good glass/ceramic cooktop cleaner will do the job. Any grease spots or burned food spots can be scraped off with a razor scraper ( just keep it flat ) Use a couple of paper towels and put a dime sized drop of the cleaner on each burner and with a circular motion buff the top like you would wax a car, when cleaned up, flip the towels over and buff to a shine. I don't endorse any products but there are some that contain everything you need, cleaner , scraper, cloth like Ceramabrite. They can be found at most grocery, diy and some hardware stores. Good Luck!

Posted on Feb 06, 2009

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