Question about SanDisk Sansa e260 MP3 Player

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Won't play certain songs

Just yesterday I was on the phone w/ Sansa support since Rhapsody recognized my MP3 player as having 4000 songs on it, which is impossible on a 4GB MP3 player. So, we formatted the MP3 player and I was able to load songs and all was well for one day until today. For some reason, my MP3 player will not play certain songs. Most songs are ok, but there are a handful of songs it won't play and will freeze when they come up for play. Help!

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Re: Won't play certain songs

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

Posted on May 23, 2008

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