I ran over a shoe lace and now it is making a loud rattling noise
I removed the shoe lace and cleaned the beater bar. The beater bar is spinning and working fine. But now the vacuum is making a horrible rattling noise when I use the upright. The rattling stops when I stop rotating the brushes. Any help would be appreciated.
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You probably have dirt or garbage wrapped around your beater bar. Loose carpet strings as well as pet hair will do this. If you see dog hair on the carpet its best to pick it up with your fingers as it will make a mess of a vac. Check your drive belt as it could be on its last legs as well causing the loud noise. Probably should be taken apart and belt replaced and a good cleaning as well. You should give a good cleaning once a year.
Mine was making loud noises too. ratcheting sound. Probably the beater bar has dirt and garbage. I was told to take it out and give it a good cleaning, and check the belt too. I know I had a clog in the upper part of the power. It seemed to help for a short time.
Our DC33 was making the same ratcheting sound immediately upon placing the cleaner/brush head on the carpet. We carefully pulled the beater/brush bar out of the vacuum. Once removed, we pulled the black plastic end nearest the belt off of the center rod. We discovered hair wrapped around each end of the center rod. After the hair was removed and the clean/brush bar was re-installed, the vacuum ran flawlessly. Hope it works as well for you as it did for us.
Shane: Unplug the machine and lay it on it's back with the handle release in the release position (the vacuum head should be laying flat also). Remove the foot plate from the vacuum head. Manually turn the brush roll (called a beater bar). The beater bar should turn fairly easily and the belt should turn the motor armature shaft (now would be a good time to check the inside surface of the belt for grooves or damaged spots which would cause the armature shaft to slip on the belt). If the beater bar has too much resistance to your turning it, I would suspect that the bearings at each end of the beater bar are fouled with hair, carpet fibers and string. Remove the beater bar from the machine and manually spin the motor armature shaft (where the belt contacts the motor) to see that the motor armature shaft spins freely. Remove the bearings from the end of the beater bar (they won't come off easily so you may have to use a prying tool such as a screwdriver). Try to spin the bearings. If they are fouled, dribble some rubbing alcohol into the bearing (I use a spray bottle... it's much neater) and turn the bearings while keeping them soaked with alcohol until they spin freely without ratcheting. Drop some 30 weight engine oil into the bearings until they are saturated, then clean the outsides of the bearings with a clean rag (no alcohol) until the outsides of the bearings are completely dry and no oil drips out of them (don't want the oil to attract dirt). You'll probably need to replace the belt. Reassemble the machine and it should work for you.
First make sure there are not any of the rubber cogs missing from the belt, it may be wise to replace the belt anyway because the cogs may be worn. Make sure the brush roll does not have any play in it anywhere and that It fits tightly in the nozzle housing without any play. If there is any play or wiggle that will cause it to move.
I'm sorry to hear you're having difficulty with your DC17 Animal. If the idler has fallen out of your machine, I'd encourage you to get in touch with us directly, as we'd appreciate the opportunity to provide further assistance.
You can call our customer Helpline on 1-866-693-9766. Alternatively, if you email us at askdysonUS@dyson.com, someone will be in touch as soon as possible.
Hello, W/D here. Since the brush will not spin, but the motor works, either the belt has come off of the motor shaft, the belt is worn past it's useful life, or the beater bar has seized. 1. Turn off the power (unplug). 2. Remove the bottom plate. With the plate off, use your finger to test the tension of the belt. It should be tight, and roll when you roll the beater bar by hand. 3. Remove the beater bar and belt. Inspect the beater bar, particularly by the bearings. Remove any twine, hair, etc. 4. Inspect the belt for abnormal wear. If there is any significant wear in the belt, replace it. 5. Reassembly is in the reverse order. Place the belt on the beater bar. While holding the beater bar close to it's position, place the belt on the motor shaft. Rotate the beater bar bearings to their proper position and install the beater bar. Replace the cover plate.
Check the beater bar to see if it turns freely. It should spin real easy. If it takes just a little effort, your problem would be the beater bar is binding on one or both of the end caps. When the bar gets bound up, there is a clutch with three balls in it which slip in and out of their position which cause the loud noise you describe - like something is caught up in it. To solve, you need to remove the bottom plate and pull up one end of the beater bar - the end opposite the belt is easiest. Pull off the end cap (it just slides on. You may have to rotate some). If the shaft comes out, that's okay. That just means the shaft came out of the opposite end cap. Clean out both ends and reassemble. Before putting on the bottom plate, check to see if the beater bar turns freely. If it still makes the sound, I would suspect the clutch has a bad or broken internal spring. This would require repair or replacement of the clutch.