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It usually means there is a "PAPER JAM" Check in paper feed that there is not a small torn piece of paper still in the printer. The sensor will still recognize this as a PAPER JAM even though there does not appear to be a sheet of paper in the printer. Good Luck.
This is a paper jam error. Unplug your computer from the AC outlet and from the computer, next place the printer on a table or anywhere that you can get access all panels and the paper tray easily. Remove the paper tray and look for any pieces of paper that may be stuck in the printer. Look also around the back as there is usually a panel that can be removed without any tools.and check there. Also open the printer as if you were going to change the ink and look around there. Make sure you have plenty of lighting or a flashlight as even the tiniest piece of paper can trigger this error message.
If the first sheet of paper is correctly feeded and it shows up after fusing unit and that happends every time, then probably you have damaged exit paper sensor. It have to be replaced with new one.
If the paper feeds only few santimetres then you have to replace paper feed roller
I have this printed and if you read (carefully) through the manual it tells you it doesn't like single sheets of paper. If ever my paper feeder tray runs below say 3 sheets then this error will crop up so keep it topped up with paper.
The same goes for photo paper too.
use an antistatic vaccum or canned compressed air to clean the interior of the printer.this problem may cause by dust and debris inside the printer.inspect for any broken part in the paper path.if u find any u will have to investigate repairing or replacing the printer. try using different weight paper .some printers work best with the particular weight of paper and if you use paper too thick or too thin jams can usually occur.thanks
Did you check in the back where the multiplexer goes? The paper turns around the drive rollers back here and can jam up. If you didn't notice a full sheet missing, you probably just need to pull the rear cover off and clean it out a little bit. Totally unplug the printer too, it should clear any error codes that just turning it off won't.
Make sure the photo paper is not curling when it goes in. I had same problem before, with paper jam error even though the photo paper did not appear jammed. I noticed the photo paper was slightly curled, so I flattened it out and that solved my problem. Also, if you are loading multiple sheets at one time, try just loading one sheet and see if that fixes it.
Hi guys, I eventually found a solution to the problem for my printer. With the top cover open, I pushed a sheet of 120 micron thickness A4 clear plastic binding cover through the exit tray as far as it would go to rest against the bottom row of rollers. I switched the printer off then back on again and as the rollers lifted momentarily, I pushed the sheet of plastic as far up through the machine as I could before the rollers went down again - it went in a fair distance. The printer then ejected the plastic sheet. I then put the plastic sheet into the paper tray and tried to print a blank document page. The plastic fed through cleanly and my printer has been working since without any error messages. I hope this works for you.